Director of Channel Partnerships, ASAPP
Generative AI for contact centers
Open for applications
Generative AI for contact centers
201-500 employees
Open for applications
201-500 employees
Company mission
To elevate human performance through the power of generative AI.
Role
Who you are
- We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1
- If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk
- 10+ years in B2B SaaS Partnerships within Enterprise and/or Contact Center space (AI/ML experience preferred)
- Proven success navigating complex partner ecosystems (integrators, consultancies, resellers)
- Track record of executing strategic vision to achieve revenue targets
- Experience scaling partner programs from early-stage to maturity
- Strong negotiation skills with understanding of legal and compliance considerations
- Executive-level presentation and public speaking abilities
- Established network of relevant partnerships, especially with emerging technologies and major marketplaces
- Leadership skills with ability to drive cross-functional change
- Collaborative approach working with Engineering, Product, Finance, Marketing and Sales
- Financial modeling and experience with PRM/CRM tools preferred
What the job involves
- We're looking for a Director, Channel Partnerships, who will be responsible for building ASAPP's Channel Partnership Strategy and accountable for its successful execution
- Partnerships will contribute significantly to our growth strategy in 2025 and beyond, complementing ASAPP's existing Sales & Delivery teams
- The Director will report to the VP, Head of Partnerships and Business Operations, manage relationships with existing channel partners, source new strategic partners, and be supported by our Partner Manager
- Develop and execute channel strategy that delivers measurable pipeline and revenue
- Recruit strategic partners through effective sourcing, vetting, and negotiation
- Create streamlined partner onboarding and enablement processes with playbooks and joint marketing materials
- Establish certification and training programs for channel partners
- Manage stakeholder relationships across customers, prospects and partners, developing co-selling/co-marketing opportunities
- Developing and refining high-level integration architecture between ASAPP & channel partners
- Translate ASAPP's technical capabilities into compelling partner value propositions
- Align channel strategy with company-wide objectives and OKRs
- Forecast, maintain and close channel-sourced revenue pipeline
- Define and track KPIs to measure channel program performance
- Represent ASAPP at industry events and partner conferences
Our take
With around 70% of purchases driven by customer experience, call centres are an important part of many large companies' sales operations. But call centres have a problem retaining skilled agents, with high pressure and workloads leading to a turnover rate more than double other workforces. ASAPP is aiming to fix that by providing AI tools to support call centre agents by reducing their data entry and reporting workload.
ASAPP is by no means alone in this space, with other startups such as Lang, Gong and Cogito entering the AI call-centre market along with growing interest from giants such as Amazon and Google. But it's early start (ASAPP was founded in 2014) and focus on development of its NLP models gives it an edge that it seems set to retain, with a client base consisting of enterprise companies such as jetBlue, EY and American Airlines.
In 2024, ASAPP continued to lead the way in generative AI for contact centers, with the launch of its GenerativeAgent product, redefining customer service by automating 99% of interactions and boosting efficiency and satisfaction. With strong partnerships and a history of success, ASAPP is ready for even more growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$120m
SERIES C
May 2020
$185m
SERIES B
Total funding: $380m
Company benefits
- Learning & Development: We understand the importance of fostering continuous learning and growth among our team members. To support this, we offer comprehensive training programs and a range of career development opportunities. These initiatives are designed to help you acquire new skills and expertise, as well as refine your existing talents
- Comprehensive Health Benefits: We believe that you are at your best when you’re healthy. We provide comprehensive medical, vision, and dental coverage for you (and your family) and a monthly gym reimbursement to help keep you at your best
- Daily Catered Meals: Food not only fuels our endeavors but also acts as a catalyst for ASAPP team members to bond and recharge. In each of our offices, we offer a variety of snacks, beverages, and catered meals (or food stipends) to facilitate this experience
- 401K Program: While we strive to shape the future of customer interactions for enterprises, we prioritize the financial well-being of our by offering company-sponsored retirement accounts. Moreover, we provide contribution matching to empower them to save for their future (US only)
- Family Leave: At ASAPP, we prioritize the significance of family, including quality time and support. So, we provide comprehensive benefits such as maternity, paternity, and family sick care leave
- Vacation: We have lofty ambitions to create norm-changing experiences but also recognize the importance of allowing our team to unplug and reset. We offer a vacation program that gives you the time to enjoy life experiences outside of the workplace
Company HQ
World Trade Center, New York, NY
Leadership
Gustavo Sapoznik
(Founder & CEO)Studied at the University of Chicago, before founding ASAPP in August of 2014.
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