Senior UX Program Manager, Smartsheet
$110-147.5k
+ A market competitive incentive opportunity
More information about location
Dynamic workspace platform for collaboration
Job no longer available
Dynamic workspace platform for collaboration
1001+ employees
Job no longer available
$110-147.5k
+ A market competitive incentive opportunity
More information about location
1001+ employees
Company mission
to empower anyone to drive meaningful change — for themselves, their businesses, and the world.
Role
Who you are
- 6+ years program management experience (at least 4 in an i18n, l10n, or a related role)
- Willingness to explore opportunities to leverage automation and technology to streamline the creation, maintenance, and distribution of UX resources
- A firm grasp across key concepts in UI, UX, localization, and accessibility standards
- Familiarity with internationalization principles, Translation Management Systems, i18n tools (e.g. Globalyzer)
- Experience rolling out new tools or capabilities, including training/supporting cross-functional internal customers
- Experience across geographically distributed teams; Proficiency in a second language is a big plus
- Excellent communication, facilitation, interpersonal skills, to clearly communicate and lead a diverse, multi-disciplinary team. Able to translate technical concepts to a business and non-technical audience
- Experience working in SCRUM/Agile frameworks
- A team player able to build and maintain technical relationships, to manage priorities and demands from stakeholders across the company, and create consensus and approvals without direct reporting lines
- Strong work ethic, integrity and collaborative approach to work. Willingness to roll up your sleeves and get things done
- Quick to learn and understand new technical concepts and technologies. Takes smart risks and champion new ideas
- Strong bias for action and an ability to deal with great ambiguity
What the job involves
- As a Senior UX Program Manager, you’ll work from the Design Systems team to manage horizontal program initiatives that cut across Smartsheet product areas.
- You’ll leverage Product, Engineering and Design processes to implement a roadmap and deliver exceptional experiences to our users.
- You will build connections across the organization, set priorities for your programs, and work alongside Smartsheet leadership to deliver on our promises to customers
- This role will report to the Design System Director and can be located remotely from any state in the United States where Smartsheet is a registered employer or in our Bellevue, WA Headquarters
- Work closely with UX designers, product managers, engineers, and other stakeholders to align program goals with overall business objectives
- Define program and project success metrics, influence stakeholders to take action, and validate the impact of solutions
- Be a strong and vocal advocate for the value of high standards from both the user and business POV
- Monitor program inputs and outputs to identify opportunities to learn and teach through each commitment, seek force multipliers, and dismantle systemic barriers
- Identify and mitigate risks, tracing progress, resolving conflicts, ensuring quality and reporting on status
- Understand the needs and priorities of multiple stakeholders/users to improve program effectiveness and drive adoption of accessibility
- Foster positive relationships with internal and external partners involved in the program
- Establish and maintain a framework and mechanisms to guide decision making that errs on the side of the customer while demonstrating a deep understanding of technical and business factors
- Support other duties as needed
Our take
With teams increasingly moving to remote work across many industries, companies have been reaching for tools to keep operations smooth and communications open. Founded in 2005, Smartsheet is a cloud-based work management platform helping a vast range of companies, from small businesses to large enterprises, plan, track, and report on work.
Like other team collaboration software companies Lucid and Atlassian, Smartsheet saw strong growth between 2020-2022, achieving almost 40% year on year revenue increases through 2022. If the company can continue this success, it stands to make real gains in a global team collaboration market expected to be worth about $20 billion by 2028.
Smartsheet has embedded itself across various industries, with deep integrations with applications from the likes of Salesforce, Atlassian, Google, and Microsoft, leading to it being the first work management sector Unicorn to reach $1 billion in recurring annual revenue in 2024. Whilst remaining broad in application, it is also expanding and upgrading its product offerings; this may prove crucial in further distinguishing itself from well-backed startups like Monday.com and Asana as they begin jostling for market space.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2017
$54.1m
SERIES F
May 2014
$35m
SERIES E
Total funding: $121.6m
Company benefits
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location (role specific)
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- Equity - Restricted Stock Units (RSUs) with all offers
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
Company HQ
West Bellevue, Bellevue, WA
Articles
Leadership
Mark Mader
(President & CEO)Having studied at Dartmouth, Mark spent 2 years as a Greenwich Associates Research Associate before 10 years at Onyx Software. They then founded Smartsheet in 2005 as CEO.
Brent Frei
(Board Member)Brent worked at Motorola and Microsoft for 4 years before founding Onyx Software in 1994 and Smartsheet in 2005. They have been a Board Member since, alongside working as CEO of TerraClear.
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