Customer Success Representative, Coordinate Sport

£24-30k

Up to 10% Annual Bonus

Junior and Mid level

Remote from UK

More information about location

Software for sports & activity organisations

Job no longer available

Software for sports & activity organisations

1-20 employees

B2BProductivityLearningSaaSSports

Job no longer available

£24-30k

Up to 10% Annual Bonus

Junior and Mid level

Remote from UK

More information about location

1-20 employees

B2BProductivityLearningSaaSSports

Company mission

Coordinate's mission is to work towards increased wellbeing in society.

Job

Company

Role

Who you are

Minimum 2 years of professional experience in Customer Success or Account Management
Experience in building and maintaining strong relationships with customers
A proven display of expanding revenue and mitigating customer churn
Be 100% solution focused and hold exceptional standards when it comes to expectation setting for both external and internal stakeholders
Display ‘a can-do’ attitude in all areas of the business
Experience working closely with other functions like Marketing, Sales, and Product
Excellent communication skills, with great listening skills
Tech savvy and have experience implementing software on an account per account basis
Experience working with customer communication tools
Adaptable nature and the willingness and ability to shift strategies to meet the needs of our customers
Proven ability to manage multiple complex customer journeys at once
Experience working with SaaS products

What the job involves

Onboarding new customers and training their staff on how to use
Coordinate Sport effectively
Identifying opportunities for onboarding efficiency, account expansion and revenue creation within our customer base
Advising our customers on how to improve their performance and increase their return on investment
Clearly communicating the benefits of new product features and ensuring customers promptly adopt them
Quickly identifying gaps in our product that impact the success of our customers
Working closely with our product and support teams to ensure issues are resolved
Proactively talking with customers to ensure that they get the most value out of your service
Developing and nurturing customers into advocates to increase brand awareness and build a sense of community
Analysing data and results to guide product and customer success improvements
Conducting webinars with groups of customers to assist with onboarding and product
Identifying opportunities for customer training in a proactive way
Drive expansion and adoption of our software and services

Application process

Stage 1: Apply within Otta (if successful) there will be a 30 minute Video call
Stage 2: There will be an assessment based upon a typical client brief we will share
Stage 3: A final interview with out CEO

Our take

Sports businesses can be time-consuming to organise, with customers, staff, timetables, bookings, equipment, and health & safety to manage. Despite this, there has traditionally been a lack of software built specifically for the industry. So many companies find themselves manually populating multiple systems/documents.

It was this frustration around running operations that led to the creation of Coordinate Sport. By automating tasks in one application, the platform streamlines operations and admin, leaving its customers free to focus on delivering real impact for their customers and participants.

The company's clients include Watford Community Sports & Education Trust, Islington Council, Bristol City Council, and Newcastle United Foundation.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (1 round)

Jun 2020

$0.3m

SEED

Total funding: $0.3m

Company benefits

Paycare
Flexible Working
Reward Scheme

Company HQ

Broomhall, Sheffield, UK

Leadership

James Moore

(CEO)

Has previously launched and grown a number of businesses within the sports coaching and active education industry.

Share this job