Associate Director of Product Management, Wayfair
Sales Technology
3+ days a week in office
A global online homeware marketplace
Job no longer available
A global online homeware marketplace
1001+ employees
Job no longer available
3+ days a week in office
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- 10+ years of product management experience leading engineering teams in an agile development environment, ideally with exposure to a relevant product area
- Bias for action and an ability to work at tempo to meet deadlines, handle and prioritize simultaneous requests, and manage large, cross-functional efforts
- Instincts and willingness to engage in hands-on fast prototyping to help engineers translate priorities into functional, intuitive workflows
- Excellent analytical skills with demonstrated experience with hypothesis-driven learning and turning data into actionable insights
- Superior communication skills with demonstrated ability to navigate a complex landscape
- Experience in data visualization, reporting, or analytics preferred; intermediate proficiency with SQL a plus
- Bachelors in an analytical discipline (Science, Math, Engineering, Business, Supply chain or similar), MBA preferred
What the job involves
- Provide product leadership & strategy for a team of Product Managers responsible for the products that power our Sales team(s), orchestrate their workflow, and drive our CRM strategy
- Hire, nurture, and manage a team of high performing Product Managers. Help them hone their craft by coaching and guiding them to lead their empowered product teams
- Gain deep empathy by conducting research and product discovery to identify opportunities for high value customer and business outcomes
- Collaborate with adjacent product, experience design, engineering, and ML/data science teams responsible for various aspects of our sales funnel to maximize the impact of the technology your team supports
- Translate data into information and insights with clear scenario analysis, business impact, risks that helps the business make strategic decisions and implement strategies with success
- Develop and maintain a portfolio of product roadmaps, working with senior partners (Directors, VPs, C-Suite) on company objectives
- Integrate complex operational systems to create a realtime understanding of our current operational skillsets, capacity, and more
- Conduct research and discovery initiatives to improve KPIs, and build data assets that give you deep understanding of the health of your product and opportunities for improvement
- Test and learn, fail fast, rapidly iterate, and find creative ways to drive customer and business outcomes
- Thoughtfully create strategies to improve customer experience with all Wayfair communication channels, and serve as the voice of the customer for your core experiences
- Balance priorities across multiple stakeholder groups with clarity, candor, and a firm focus on your product strategy and north star metrics
- Contribute to the Sales Technology team and our mission to build a world-class Sales experience for both customers and agents
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionise online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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