Senior Client Success Manager, DeepIntent
$110-120k
+ quarterly bonus plan
Healthcare advertising platform
Posted today
Healthcare advertising platform
201-500 employees
Posted today
$110-120k
+ quarterly bonus plan
201-500 employees
Company mission
To measurably improve the lives of patients through innovation at the heart of advertising technology and healthcare.
Role
Who you are
- 5+ years of experience in Client Success, Account Management, or a related role within ad tech, digital media, or programmatic advertising
- Strong knowledge of the adtech advertising ecosystem, key industry partners and technical market standards including DSPs, SSPs, ad serving, measurement, and brand safety
- Proven ability to independently own and grow senior client relationships
- Strategic mindset with the ability to translate data into actionable insights and recommendations, with experience leading client meetings and QBRs
- Excellent written and verbal communication skills
- Highly organized, detail-oriented, and comfortable managing multiple accounts and priorities
- Experience working across both managed service and self-service models preferred
- Have a desire to work in a rapidly growing and ever-changing environment
- Proficient with Word, Excel and PowerPoint
- Healthcare or pharmaceutical advertising experience is a plus, but not required
What the job involves
- DeepIntent is seeking an experienced Senior Client Success Manager to join our Client Success team. This role owns the day-to-day management and strategic growth of client relationships, partnering closely with Sales, Platform Operations, & Analytics and cross-functional teams from early planning through execution and expansion
- As a Senior Client Success Manager, you will manage a book of business, lead client strategy and execution, and proactively identify opportunities to grow and deepen partnerships. You will play a critical role in driving revenue retention, upsell, and long-term client success. The Sr Client Success Manager should have a strong knowledge of the programmatic landscape and is a key contributor in the overall growth of the company
- Own end-to-end management of assigned managed service and/or self-service client accounts
- Serve as the primary point of contact for clients, leading day-to-day communication, optimizations, reporting, and recommendations
- Build strong, trusted client relationships grounded in a deep understanding of client goals, brand strategies, and performance metrics
- Own campaign performance, including pacing, optimization strategy, and delivery against client KPIs
- Deliver strategic insights and performance narratives through reporting, post-campaign analyses, and quarterly business reviews
- Identify and proactively drive upsell and growth opportunities across products, audiences, inventory, and measurement solutions
- Partner closely with Platform Operations, Analytics, Integrations, and Sales to ensure seamless execution and data accuracy
- Educate and enable clients on DeepIntent’s DSP and self-service tools to increase adoption and long-term value
- Regularly assess account health, identifying risks early and taking action to support retention and renewals
- Stay current on digital and programmatic advertising best practices and apply industry knowledge to elevate client strategy
Our take
Pharma companies have been slower to adopt programmatic advertising due to unique targeting and regulatory challenges. This has hindered their ability to effectively communicate their wellness services and engage the right audiences. DeepIntent was founded to address this gap with technology that enables better communication and more targeted advertising.
The platform is developing a marketplace that integrates offline health data with online identity, creating a privacy-safe environment for media buyers and sellers. This allows pharma companies to connect with target audiences while meeting regulatory standards and making their advertising more efficient.
DeepIntent has a number of awards to its name, including recognition for its HealthFirst Vaccine Audiences solution, which was named one of 2024's most innovative products by PM360. With this and continuing growth, the company is well-positioned to lead in health advertising for years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Company benefits
- 401(K) Matching: Our 401(k) program includes a 4% company match
- Referral Bonuses: Since great people know great people, we offer referral bonuses up to $5,000
- Generous Benefits: Our top-notch healthcare benefits include free dental and vision
- Pet Insurance: With Fetch, our top-notch health insurance also extends to your pets
- Parental Leave: We offer up to 16 weeks of paid leave to new parents
- Wellness Benefits: We care about your whole health and offer free fitness, family planning, and meditation resources
- Flexible PTO: We offer a flexible PTO program
- Tech Stipend: DeepIntent provides a monthly stipend for Wi-Fi and cellular service
- WFH Allowance: We want to help you set up your home workstation for success
- Team Events: We have a fun team and offer plenty of opportunities to connect
Company HQ
Theater District, New York, NY
Leadership
Chris Paquette
(Founder & CEO)Previously worked as a Data Scientist at the Memorial Sloan Kettering Cancer Center.
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