Principal Fullstack Software Engineer, Twilio

CA$189.9-237.4k

Salary applicable to British Columbia applicants only

AWS

Kubernetes

TypeScript

GCP

JavaScript

Python

Kafka

Tensorflow

Hadoop

Azure

Spark

NumPy

Pandas

Scikit-Learn

Keras

Sagemaker

Senior and Expert level

Remote from Canada

More information about location

Cloud communications software

Open for applications

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Open for applications

CA$189.9-237.4k

Salary applicable to British Columbia applicants only

AWS

Kubernetes

TypeScript

GCP

JavaScript

Python

Kafka

Tensorflow

Hadoop

Azure

Spark

NumPy

Pandas

Scikit-Learn

Keras

Sagemaker

Senior and Expert level

Remote from Canada

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

8+ years experience in building production-quality software applications
5+ years experience in a technical leadership role
Bachelor's or Master's degree in Computer Science or a related field; or equivalent industry experience
Proficient with building on cloud architecture and distributed systems, preferably on AWS
Proficient with full-stack software development using modern programming languages
Experienced with Typescript and Javascript development is required
Experienced with documenting software architecture and technical blueprints
Solid understanding of engineering fundamentals and common design patterns

Desirable

Strong experience with AWStechnologies and Kubernetes
Excellent written and verbal communication skills
Experience with standard ML programming languages such as Python and libraries such as Pandas, NumPy, SciKit-learn, Tensorflow, Keras and AWS stack (Sagemaker, Step Functions, Kendra, Open Search, Batch etc.) is a plus
Experience developing production-quality LLM applications and using modern agent frameworks such as Langchain, Langgraph, Llamaindex, LangSmith, LangFuse, CrewAI, and/or others is a plus
Expertise in big data technologies such as Hadoop, Spark, Kafka, and cloud-based data services (AWS/GCP/Azure)

What the job involves

Join the team as our next Principal Software Engineer in the Efficiency Engineering team in Services Operations
This position is needed to reinvent how we operate at Twilio with AI and software automations for Customer Support, Operations and Sales teams
The Principal Software Engineer position will serve as a key technical leader in our Efficiency Engineering group
This position will directly influence the architecture, design, development and deployment of our full-stack applications
This role requires an engineering product mindset to deliver well-architected solutions that drive business outcomes and meet the needs of our customers - improving operational efficiency, driving sales revenue, and delivering beautiful product experiences
Joining this high-performing, bar-raising team offers the opportunity to work on cutting-edge AI/ML and software engineering platforms that constantly push the envelope of the art of the possible while driving efficiency and customer success at a global scale
Success means delivering high-quality products on time, effectively collaborating with cross-functional teams, and significantly contributing to Twilio’s strategic goals
Provider leadership on the design and development of our software infrastructure, driving technical vision and strategy to ensure scalability, reliability, and performance
Serve as the subject matter expert in distributed systems, data technologies, with strong software engineering skills
Architect and implement scalable and efficient software solutions, workflow automations, data pipelines, storage solutions, and processing frameworks using state-of-the-art technologies
Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices
Mentor and coach a team of talented engineers, fostering a culture of technical excellence, collaboration, and continuous learning
Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions
Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO, not founder)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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