Senior Customer Success Manager, Justworks
International
The base wage range for this position is targeted at $43.75 to $52.88 per hour
Business operations platform
Be an early applicant
Business operations platform
1001+ employees
Be an early applicant
The base wage range for this position is targeted at $43.75 to $52.88 per hour
1001+ employees
Company mission
To help entrepreneurs and businesses grow with confidence.
Role
Who you are
- You are a customer fanatic with a proven track record of going above and beyond for your customers. You are consultative and innovative in your thinking, and enjoy figuring out how to drive customer satisfaction while increasing Justworks revenue
- You thrive in a fast-paced startup environment and have a passion for lifelong learning. You are a great listener who is able to see the bigger picture and simplify complex concepts into clear, easy-to-understand solutions
- You are an advocate who is not afraid to ask questions, find and capitalize on new revenue opportunities, and partner with others to effect change!
- Minimum 5+ years of professional experience in account management, relationship management, customer success, or a complex customer service environment
- Experience in healthcare, HR, Employer of Record (EOR), or insurance industries preferred
- Experience in HR Tech/SaaS is a plus
- Excellent organizational, written, and verbal communication skills
- Strong attention to detail with the ability to manage competing priorities and multi-task
- Demonstrated track record of a passion for customer success and driving retention strategies
- Aptitude to be consultative and innovative when problem-solving
- Ability to work as part of a team and be resourceful and adaptable
- Strong customer retention track record
- Multilingual fluency is a plus
What the job involves
- As a Senior Customer Success Manager of International, you will play a critical role in enabling Justworks’ international growth
- You will work cross-functionally to help architect solutions that scale globally while bringing our customers confidence every step of the way which is paramount in fulfilling our commitment to small businesses and their employees all over the world
- You will be responsible for servicing Justworks customers utilizing our multiple products and platform services, with a focus on international growth
- You will be responsible for driving successful adoption and optimization of our international products alongside our core products and platform, ensuring value realization, and extending the lifetime value of the Justworks solution for our customers through cross-sell, upsell and retention strategy
- Engage and develop relationships with administrators and decision-makers during the customer lifecycle to develop an understanding of the customer’s business objectives and needs
- Ensure customers feel supported as we expand into new markets and liaise with key stakeholders internally to ensure that rollouts are seamless for the customer
- Strategically identify, meticulously vet, and spearhead the facilitation of high-impact sales opportunities to drive sustainable business growth
- Be responsible for owning and growing your book of business and hitting or exceeding quarterly NRR targets
- Deep focus on international expansion, including new country revenue growth as well as global benefits adoption
- Influence Company-wide initiatives to enhance customer engagement and advocacy with a focus on international products, collaborating closely with Marketing, Sales and other internal stakeholders
- Collaborate with Product to influence the product roadmap based on customer feedback and market trends
- Advocate for the customer by highlighting and communicating trends, challenges, and other feedback to internal Justworks teams with a focus on international needs
- Organize and project manage complex issues internally in partnership with International Consultants, Operations, Sales and Onboarding to ensure the success of the customer on the platform
- Monitor and identify customers that are at risk to initiate retention strategies proactively
- Contribute to the evolution of servicing international customers by identifying opportunities for process improvement, automation, knowledge-sharing, and scaling best practices across the team
- Other duties as needed based on department and/or organizational needs
- As a Senior Customer Success Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
- Consultative - Takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening
- Taking responsibility - Being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior
- Adaptability - The ability to adjust your approach or actions in response to changes in your internal and external environment
- Solution-oriented - Identifies the source of a question or challenge and provides the right, or a better, way of doing things
- Curious - The innate desire to learn, grow and understand
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Justworks' solutions have proven extremely popular with SMEs, and this has not gone unnoticed by investors - with the company picking up considerable amounts of funding. The company is known to have sights on going public, though these were delayed somewhat by market conditions. That said, it has continued to expand operations and acquired Via in 2024, signalling that its going strong.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work
- Paid parental leave
- Work from home opportunities
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching
- Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Founder & Director)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 50 more jobs at Justworks