Customer Success & Pre-Sales Lead, Checkr
Checkr Trust
$205-241k
OTE
More information about location
3 days a week in office
Automated background checks
Be an early applicant
Automated background checks
1001+ employees
Be an early applicant
$205-241k
OTE
More information about location
3 days a week in office
1001+ employees
Company mission
To build a fairer future by designing technology to create opportunities for all.
Role
Who you are
- 8+ years of combined Customer Success, Pre-Sales and support experience managing large enterprise relationships with deep technical/product needs. You have served a $20M+ book of business with your company’s largest strategic clients
- Experience managing and building high-quality teams: you are expected to recruit top talent
- Technical background that enables you to rapidly understand the Checkr Trust product
- Technical ability to understand customer workflow nuances and their impact
- Experience with common software applications i.e. Zendesk, Salesforce, Google Apps, etc., and the ability to conduct basic analytics using BI tools like Looker
- Experience in a B2B software technology company. HR tech industry experience a plus
- You are willing to travel up to 20% as needed for customer-facing or internal team meetings
What the job involves
- As a Customer Success & Pre-Sales Lead for Checkr Trust, you will be in charge of building our Customer Success and Pre-Sales function
- You will be responsible for driving product adoption, growth, value, and partnership with our customers
- Success in this role will be measured by your ability to deepen existing relationships through strategic alignment, supporting closing deals, upselling customers, accelerating path to revenue and building a high-performance team
- You will work with fellow professionals who succeed through collaboration, grit, and constant learning
- You will also partner directly with the head of sales through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of all Checkr Trust accounts, both during and after the sales cycle
- Setup a support program for our customers, ensuring high quality, quick answers, and extremely high customer satisfaction
- Develop SOP (standard operating procedures) for the CSM & Pre-Sales functions
- Support sales team and offering technical guidance during sales process
- Manage relationships with existing customers, prioritizing issues, accelerating path to revenue, and upselling customers to new products
- Diagnose and troubleshoot high-level technical issues by reviewing logs (or other methods) to ensure customer satisfaction
- Ability to understand customer analytics requests, ask appropriate discovery questions, and present insights/outcomes in a business context along with opportunities for future improvements
- Act as a strong voice and internal advocate for customers
Our take
Checkr addresses the unpleasant and time consuming process of background checks so that companies using on-demand employees can make safer, more informed hiring decisions in less time. Background checks are a critical part of the hiring process, and CEO Daniel Yannisse noticed that they were painfully slow, resulting in loss of work for candidates and productivity downturns for employers.
Before Checkr entered the market in 2014 with its innovative AI technology and a solid $50m in venture capital funding, companies were waiting upwards of two weeks for their checks. Checkr substantially reduces this time frame and has grown to receive a $5 billion valuation.
Checkr has accelerated growth by making several highly advantageous acquisitions of competitor companies GoodHire and Inflection. As the world of work embraces diversity and inclusion, the company announced an end-to-end service for candidates wishing to expunge their criminal records, furthering the company’s ‘fair chance’ mission and clearing 1000s of candidates for free since 2021. New products launched at the end of 2023 include Checkr Pay (providing access to payment right after a shift) and Checkr Onboard (unified onboarding processes), exemplifying how Checkr is keeping pace with a rapidly changing, flexible, and mobile-first workforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES E
Sep 2019
$160m
SERIES D
Total funding: $556.7m
Company benefits
- Parental leave
- Stock optoins
- Work from home opportunities
- Comprehensive Health Plans | We cover 100% of insurance premiums and offer generous parental and family leave
- Competitive Compensation | We offer competitive salaries and meaningful equity
- A Variety of Food and Snacks | Our culinary team serves a rotating menu for lunch each day, along with unlimited snacks and drinks
- Wellness Programs | We invest in the holistic well-being of every team member through education reimbursements, onsite massages, and physical therapy
- Flexible Paid Time Off | We want you to take the time you need to relax and recharge
- Fitness and Public Transport Reimbursement | We’ll cover your commute and help you stay active with our onsite gym or fitness provider of choice
Company HQ
Financial District, San Francisco, CA
Leadership
Jonathan Perichon
(CTO)After an MSc in Computer Science, Jonathan worked as a Software Engineer at Mogreet and deliv for a combined year and a half. He co-founded Checkr in May 2014, serving as CTO since.
Daniel Yanisse
(CEO)Daniel worked as a Software Engineer at Mogreet and Deliv before co-founding Checkr.
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