Customer Success Lead, Checkr
Checkr Trust
$205-241k
OTE
More information about location
3 days a week in office
Automated background checks
Be an early applicant
Automated background checks
1001+ employees
Be an early applicant
$205-241k
OTE
More information about location
3 days a week in office
1001+ employees
Company mission
To build a fairer future by designing technology to create opportunities for all.
Role
Who you are
- 8+ years of combined Customer Success experience, managing large enterprise relationships with deep technical/product needs
- Proven track record of serving a $20M+ book of business with strategic clients
- Strong technical background, enabling rapid understanding of the Checkr Trust product and customer workflow nuances
- Proficiency with software applications like Zendesk, Salesforce, Google Apps, and BI tools like Looker
- Experience in a B2B software technology company; HR tech industry experience is a plus
- Experience managing a CSM team and enforcing best practices, with a passion for building scalable processes
- A proactive, adaptable mindset, with excellent problem-solving and communication skills, suited for a dynamic startup environment
- Willingness to travel up to 20% for customer-facing or internal team meetings
What the job involves
- As the first Customer Success Lead for Checkr Trust, you will spearhead our customer success efforts and establish our customer success processes from the ground up
- This is a highly technical and strategic role, with the potential to lead the customer success function as we scale
- You will be responsible for driving product adoption, growth, and value, acting as a trusted advisor and advocate for our customers. Your success will be measured by your ability to deepen relationships, accelerate revenue, and build scalable processes
- You will collaborate closely with the Head of Sales and other teams, leveraging your communication and technical skills, and executive presence to ensure the health of all Checkr Trust accounts
- Develop and implement SOPs for the CSM function, laying the foundation for future growth
- Manage and nurture relationships with existing customers, prioritizing their needs and accelerating their path to revenue
- Diagnose and troubleshoot high-level technical issues, ensuring customer satisfaction and product adoption
- Understand customer analytics requests, ask insightful questions, and present outcomes in a business context, identifying opportunities for improvement
- Act as a strong voice and internal advocate for customers, influencing product development and strategy
- Ensure bookings quickly translate to revenue, addressing any barriers to customer launch and success
Our take
Checkr addresses the unpleasant and time consuming process of background checks so that companies using on-demand employees can make safer, more informed hiring decisions in less time. Background checks are a critical part of the hiring process, and CEO Daniel Yannisse noticed that they were painfully slow, resulting in loss of work for candidates and productivity downturns for employers.
Before Checkr entered the market in 2014 with its innovative AI technology and a solid $50m in venture capital funding, companies were waiting upwards of two weeks for their checks. Checkr substantially reduces this time frame and has grown to receive a $5 billion valuation.
Checkr has accelerated growth by making several highly advantageous acquisitions of competitor companies GoodHire and Inflection. As the world of work embraces diversity and inclusion, the company announced an end-to-end service for candidates wishing to expunge their criminal records, furthering the company’s ‘fair chance’ mission and clearing 1000s of candidates for free since 2021. New products launched at the end of 2023 include Checkr Pay (providing access to payment right after a shift) and Checkr Onboard (unified onboarding processes), exemplifying how Checkr is keeping pace with a rapidly changing, flexible, and mobile-first workforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES E
Sep 2019
$160m
SERIES D
Total funding: $556.3m
Company benefits
- Parental leave
- Stock optoins
- Work from home opportunities
- Comprehensive Health Plans | We cover 100% of insurance premiums and offer generous parental and family leave
- Competitive Compensation | We offer competitive salaries and meaningful equity
- A Variety of Food and Snacks | Our culinary team serves a rotating menu for lunch each day, along with unlimited snacks and drinks
- Wellness Programs | We invest in the holistic well-being of every team member through education reimbursements, onsite massages, and physical therapy
- Flexible Paid Time Off | We want you to take the time you need to relax and recharge
- Fitness and Public Transport Reimbursement | We’ll cover your commute and help you stay active with our onsite gym or fitness provider of choice
Company HQ
Financial District, San Francisco, CA
Leadership
Jonathan Perichon
(CTO)After an MSc in Computer Science, Jonathan worked as a Software Engineer at Mogreet and deliv for a combined year and a half. He co-founded Checkr in May 2014, serving as CTO since.
Daniel Yanisse
(CEO)Daniel worked as a Software Engineer at Mogreet and Deliv before co-founding Checkr.
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