Customer Support Specialist, The Electric Car Scheme
Customer Service & After Sales Support
£26-40k
+ £3,000 in share options so you can own part of the company!
2 days a week in office (Hayes, London)
Making net zero the obvious choice
Job no longer available
Making net zero the obvious choice
21-100 employees
Job no longer available
£26-40k
+ £3,000 in share options so you can own part of the company!
2 days a week in office (Hayes, London)
21-100 employees
Company mission
To establish ourselves as the obvious choice of company to support people through their transition to net zero by 2050.
Role
Who you are
- 1+ years experience in customer service or aftersales role, supporting in delivery of a software or professional service
- Extremely good people skills and excellent written and verbal communication skills
- You love to use a positive mindset to help customers overcome obstacles by identifying their concerns and providing solutions for them - a problem solver!
- Highly motivated and driven to be part of a growing, successful team
- Excellent organisational skills and attention to detail
Desirable
- Leasing or automotive industry experience would be a bonus although not essential
What the job involves
- You will join our Customer Operations team and be responsible for shaping the future of the department
- Your key deliverable is ensuring our customers receive a 5* experience during the lifetime of their lease
- You will help lead our customer support enquiries and the management of our ticketing system
- You’ll support our Sales teams to ensure they can also provide the best service possible to potential and current customers
- Help to manage the post-order and delivery process for customers and provide regular updates
- You will join our Customer Operations team and be responsible for shaping the future of the department
- Your key deliverable is ensuring our customers receive a 5* experience during the lifetime of their lease
- You’ll support our sales teams to ensure they can provide the best service possible to potential and current customers
- You’ll help to manage the post-order and delivery process for customers and provide regular updates
- You’ll work with various stakeholders (including our customers, lease companies, and our internal team) to find the right solution, for each individual customer and ensure that it is delivered at pace
Application process
- 1. Apply via Otta
- 2. Screening call with our internal Senior Talent Partner
- 3. Interview with our Head of Ops and Ops Managers (video or onsite)
- 4. Interview with our CRO (video or onsite)
Salary benchmarks
Our take
New cars and vans powered wholly by petrol and diesel will not be sold in the UK from 2030. Because of this, there is expected to be a huge shift in the market towards electric vehicles. In 2021, hybrid and plug-in electric vehicles accounted for just 18.5% of car registrations, so there is a long way to go.
From 6th April 2020 the UK government introduced huge tax savings for people who lease an electric vehicle through their company. The Electric Car Scheme makes it easy for people to access these tax savings through salary sacrifice, essentially offering the Cycle-to-Work Scheme - but for electric cars.
Anyone looking to lease an electric car can use The Electric Car Scheme to get the tax savings. That’s 20-50% off of the cost of the car lease, which makes it much more attractive than petrol or diesel cars. The Electric Car Scheme has great tailwinds given the shift, and will be moving fast to try and capitalise on it.
Freddie
Company Specialist at Welcome to the Jungle
Insights
46% female employees
Company
Employee endorsements
Supportive management
"My manager is highly supportive - ensures that the entire team are aligned and never left in the dark. He constantly looks for opportunities to help..."
Funding (2 rounds)
Aug 2022
$3.4m
SEED
Oct 2021
$1.4m
EARLY VC
Total funding: $4.7m
Company benefits
- Hybrid working with 2 days in the office
- 25 days holiday + bank holidays
- Add 1 day holiday per year service + buy / sell up to 5 days each year
- Flexible work policy with options to take into account family care
- Best in class Family Friendly Leave and Pay - For example, our Maternity leave (in year 1) is 6 weeks full pay and 6 weeks half pay. This increases to 12 weeks full pay, 8 weeks half pay after year 1
- Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car
- £500 pa. personal development budget
- Equity options - own a part of the business
- Free lunch every Wednesday
- Bupa healthcare
- £100 home office budget
Company values
- One Team: Win & lose together - no blame
- Reach for the Stars: Ownership - act like you own it… you do!
- Care for the customer (and each other): We strive for 5* service, always
- Equal in opportunity: Value diversity and respect each other
- Progression: We believe being in a start up that offers a great opportunity to fast track your career!
Company HQ
Hayes, UK
Articles
Leadership
Tom Eilon
(Co-Founder & CPO)Tom is a University of Cambridge graduate and leads Product Strategy and Innovation, building on senior roles at Funding Circle and accuRx.
Thom Groot
(Co-Founder & CEO)Thom draws on leadership roles as MD Europe at XE.com and Digital Director at The AA to drive growth, innovation, and market impact.
Alex Ramsay
(Chief Commercial Officer)Alex brings senior ales leadership from Sensorfact and Funding Circle, driving growth through high-performing teams and scalable commercial strategies.
Gaurav Ahluwalia
(Marketing Director)Gaurav brings growth expertise from Voi Technology and 6+ years at Europcar, driving brand impact, customer engagement, and market expansion.
Mas Morton
(Chief of Staff)Mas combines legal expertise and strategic HR leadership to guide growth, foster culture, and develop leaders as we scale from start-up to success.
Alex Blair
(Chief Technology Officer)Alex leads technology strategy and innovation, building scalable solutions after senior engineering roles at Funding Circle UK.
People progressing
Sid joined ECS Marketing as an intern in 2022, became Marketing Executive after graduating from King’s College London, and is now Brand Manager, a key player shaping the brand’s growth.
Sarah has progressed at ECS from Account Manager in 2021 to Customer Success Lead in 2025, advancing through four roles and building deep expertise in customer success leadership.
Hugo has grown at ECS from Business Development Executive in 2022 to Partnerships Manager in 2024, progressing through key sales roles and driving growth in B2B partnerships.
Zabrina progressed at ECS from Customer Operations Specialist in 2023 to Senior Customer Operations Specialist in 2024, leading complex cases and improving operational workflows.
Diversity, Equity & Inclusion at The Electric Car Scheme
- At The Electric Car Scheme, we believe diversity brings us together and fuels creativity - an essential ingredient for any start-up. Valuing and embracing diversity isn’t just the right thing to do, it’s how we ensure innovation thrives, talent grows, and our business succeeds. We’re proud to encourage applications from candidates of all backgrounds and experiences. The motor industry has long been male-dominated, but we’re committed to changing that. We actively work to attract and support candidates of all genders - and we want you to apply even if you don’t meet 100% of the “what you bring to the role” list. We know that when everyone can bring their whole self to work, we all win.
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