Customer Support Specialist, The Electric Car Scheme
Customer Service & After Sales Support
£26-40k
+ £3,000 in share options so you can own part of the company!
2 days a week in office (Hayes, London)
'Cycle to Work Scheme' for electric cars
Job no longer available
'Cycle to Work Scheme' for electric cars
21-100 employees
Job no longer available
£26-40k
+ £3,000 in share options so you can own part of the company!
2 days a week in office (Hayes, London)
21-100 employees
Company mission
To lead the transition towards Net Zero here in the UK and abroad.
Role
Who you are
- 1+ years experience in customer service or aftersales role, supporting in delivery of a software or professional service
- Extremely good people skills and excellent written and verbal communication skills
- You love to use a positive mindset to help customers overcome obstacles by identifying their concerns and providing solutions for them - a problem solver!
- Highly motivated and driven to be part of a growing, successful team
- Excellent organisational skills and attention to detail
Desirable
- Leasing or automotive industry experience would be a bonus although not essential
What the job involves
- You will join our Customer Operations team and be responsible for shaping the future of the department
- Your key deliverable is ensuring our customers receive a 5* experience during the lifetime of their lease
- You will help lead our customer support enquiries and the management of our ticketing system
- You’ll support our Sales teams to ensure they can also provide the best service possible to potential and current customers
- Help to manage the post-order and delivery process for customers and provide regular updates
- You will join our Customer Operations team and be responsible for shaping the future of the department
- Your key deliverable is ensuring our customers receive a 5* experience during the lifetime of their lease
- You’ll support our sales teams to ensure they can provide the best service possible to potential and current customers
- You’ll help to manage the post-order and delivery process for customers and provide regular updates
- You’ll work with various stakeholders (including our customers, lease companies, and our internal team) to find the right solution, for each individual customer and ensure that it is delivered at pace
Application process
- 1. Apply via Otta
- 2. Screening call with our internal Senior Talent Partner
- 3. Interview with our Head of Ops and Ops Managers (video or onsite)
- 4. Interview with our CRO (video or onsite)
Salary benchmarks
Our take
New cars and vans powered wholly by petrol and diesel will not be sold in the UK from 2030. Because of this, there is expected to be a huge shift in the market towards electric vehicles. In 2021, hybrid and plug-in electric vehicles accounted for just 18.5% of car registrations, so there is a long way to go.
From 6th April 2020 the UK government introduced huge tax savings for people who lease an electric vehicle through their company. The Electric Car Scheme makes it easy for people to access these tax savings through salary sacrifice, essentially offering the Cycle-to-Work Scheme - but for electric cars.
Anyone looking to lease an electric car can use The Electric Car Scheme to get the tax savings. That’s 32%-62% off of the cost of the car lease, which makes it much more attractive than petrol or diesel cars. The Electric Car Scheme has great tailwinds given the shift, and will be moving fast to try and capitalise on it.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Supportive management
"My manager is very supportive. He cares about my career development and what's going on in my life outside work. There are frequently check-ins..."
Funding (2 rounds)
Aug 2022
$3.2m
SEED
Oct 2021
$1.3m
EARLY VC
Total funding: $4.5m
Company benefits
- Hybrid working with 2 days in the office
- 25 days holiday + bank holidays
- Add 1 day holiday per year service + buy / sell up to 5 days each year
- Flexible work policy with options to take into account family care
- Best in class Family Friendly Leave and Pay
- For example, our Maternity leave (in year 1) is 6 weeks full pay and 6 weeks half pay. This increases to 12 weeks full pay, 8 weeks half pay after year 1
- Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car
- £500 pa. personal development budget
- Pension
- Equity options - own a part of the business
- Free lunch every Wednesday
- Vitality healthcare
- £100 home office budget
Company values
- One Team
- Reach for the Stars
- Care for the customer (and each other)
- Equal in opportunity
- Progression - everyone deserves to be recognised and we believe being in a start up that offers a great opportunity to fast track your career!
Company HQ
Hayes, UK
Articles
Leadership
Tom Eilon
(COO)Prior to The Electric Car Scheme, Tom was the VP of Strategy at accuRx. Also worked as the Commercial Director of Funding Circle. Originally trained as a management consultant at BCG. Earned an MBA from INSEAD and a Bachelor's Degree from the University of Cambridge.
Thom Groot
(CEO)Was previously at The AA, Xe.com, INSEAD and Oliver Wyman.
People progressing
Since joining, Anna has been promoted twice within the Operations team. Anna heads up our Customer Operations to ensure our customers have a great experience with us - all with a smile on her face!
Ellie joined our BD team, but felt her skills were better suited elsewhere. We supported her development and she has now transitioned into our Customer Success team!
Leaving the world of law behind, Steph joined us as a Founders Associate. After 10 months she was promoted to Chief of Staff and the latest member of the Senior Leadership Team!
Diversity, Equity & Inclusion at The Electric Car Scheme
Jessica Ingram (Senior Talent Partner)
- Here at ECS we believe that diversity not only brings us together but it allows us to be as creative as possible - essential for a start- up! Embracing diversity and inclusion is not only a responsibility we take seriously as an employer but also imperative to ensure we positively impact innovation, talent management, market competitiveness, and success. We're huge advocates for encouraging candidates from all backgrounds to apply for our roles. We're all to aware that the motor trade is a male dominated industry so we're continuously striving to ensure we're attracting and encouraging candidates of all genders to apply for our roles, even if they don't meet 100% of the "what you bring to the role".
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