Customer Success Manager, Esusu Financial
CA$110-140k
Rent reporting product
Be an early applicant
Rent reporting product
101-200 employees
Be an early applicant
CA$110-140k
101-200 employees
Company mission
To dismantle barriers to housing for working families.
Role
Who you are
- Communication - collaborate with internal and external stakeholders (e.g., executive leadership, account managers, property managers, onboarding teams), manage competing priorities, and articulate a vision and plan in a structured and a professional manner
- Adaptability - able to quickly understand business functions, people, processes, and technologies with analytical discipline, draw on experience, and use empathy to develop a point of view for action
- Strategic Thinking - able to translate high-level company strategic growth objectives into discrete and actionable strategic account plans, understands clients needs and develops a roadmap for success
- Experience in real estate, property management, and or fintech preferred
- Experience in a startup environment preferred
- 5 years experience in Customer Success, Account Management or Sales with a track record of retaining accounts
- Experience with Jira and Salesforce is preferred
- Comfort working independently and remotely
What the job involves
- Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions
- Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients
- Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals
- Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes
- Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop
- Monitor account health through business reviews and account planning
- Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents
- Actively contribute to team and cross-functional continuous improvement initiatives
Our take
The majority of US renters do not receive credit for paying their rent on time, contributing to the lack of credit scores among financially marginalized groups and making them easy prey for predatory lenders. Esusu is a financial platform leveraging data solutions, focused on empowering immigrant and minority groups to build and establish their credit scores.
Without access to building credit, people are vulnerable to financial insecurity, which is what Esusu sets out to combat. As well as helping these people build credit, the company also helps property owners mitigate against initiating evictions through the use of data and insights, reducing the chance of their renters becoming homeless.
Through multiple funding rounds, raising capital from some of the world's most notable investors, Esusu has grown to reach Unicorn status. With plans to prioritize scaling its team, the company has proven itself a leader in its industry and is making a significant positive impact on the lives of many Americans.
Steph
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2025
$50m
SERIES C
Jan 2022
$130m
SERIES B
Total funding: $192.7m
Company HQ
Financial District, New York, NY
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