Senior Director of Design / Head of Design, Change.org
$251.5-296k
Salary is partially dependant on applicant's location
More information about location
Social change platform
Open for applications
Social change platform
201-500 employees
Open for applications
$251.5-296k
Salary is partially dependant on applicant's location
More information about location
201-500 employees
Company mission
To empower people everywhere to create the change they want to see.
Role
Who you are
- Mastery of the product design process at a B2C software product company serving millions of end users; you’ve been a design leader at a company like Change.org before
- Strong user science and research experience skills; you’re a master of synthesizing customer insights into design decisions
- Strong people management expertise, with a focus on EQ, mentorship, guidance, and asking the right questions; you inspire and motivate people to be their best selves in the workplace, with their best output
- Experience in 0 to 1 design principles; you know how to start from scratch and ship something meaningful, quickly, to validate hypotheses
- Super communication skills; you specialize in the craft of storytelling, whether it’s visual, written, or verbal
- A desire to make the world a better place through healthier, more participatory democracies
- 10+ years of product design experience at consumer technology companies, with a consumer product used by tens or hundreds of millions of people
- 6+ years of experience managing product designers
- Proven results in building and scaling B2C products, both in terms of NPS (or some other satisfaction score) and in terms of quantitative business metrics (e.g. growth in users, retention, revenue, etc.)
- A portfolio of previous work demonstrating depth of knowledge in UX strategy, content, interaction, visual design, design thinking, and team collaboration
- Substantive experience leverage user research and insights into new user value within the product experience
- Excellent written and verbal communication skills, with the ability to create compelling narratives and effectively present ideas
- Strong leadership skills with the ability to influence and collaborate optimally at all levels of the organization
- Extensive knowledge of design tools like Figma and a working knowledge of how design systems can be built to accelerate customer value
- Proven ability to collaborate deeply with product and engineering partners
What the job involves
- Change.org is searching for a Sr. Director, Design (Head of Design) to lead and create a more powerful Product Design organization with a focus on quality, process, and empowerment
- You will report to our Chief Product Officer. As the head of the Design organization, you’ll define the design strategy and process; ensure we create high-quality, jaw-dropping product design (including shipping a new design system); develop and grow your product design team’s expertise; and help shape the short and long-term product roadmaps
- Define the design strategy and evolve our processes across all the product squads. Embrace and continually improve approaches to deliver the most value to customers as soon as possible
- Ensure the highest quality design, including the shipping of a new design system, to deliver exceptional customer experiences
- Develop and grow your team’s expertise in product design, user research, and copywriting
- Influence the product roadmap, both short-term and long-term
- Oversee multiple projects and scale design resources accordingly, ensuring deadlines are met, your org is effective, excellent and inclusive, and team members are set up for success by setting clear and measurable goals
- Increase the eNPS scores of the people you manage
Application process
- Recruiter Screen
- Hiring Manager Screen w/ Chief Product Officer
- Take Home Exercise
- Virtual Team Interviews
Our take
Change.org is a global online website that has hosted millions of petitions since it launched in 2007, including dozens of notable cases that have led to significant worldwide change. Of interest, too, is its voluntary 2021 recognition of its staff’s labor union; at the time it was the largest tech company to do so.
Change.org remains the leading player in online petitions, generating revenue from petition promotions and subscription memberships. This revenue has raised some eyebrows - but Change.org has successfully withstood skepticism about its legal status as a business rather than a non-profit. It has demonstrably facilitated speed and scale for the social change platform and has allowed the company to comfortably retain salaried employees.
The company has become the world's largest nonprofit-owned tech platform after it transitioned to 100% nonprofit ownership following donations of equity from its investors that includes Reid Hoffman, Bill Gates, and Richard Branson. However, Change.org has not been immune from the global economic crisis, and in response, it aims to innovate its platform by updating its internal tools and engineering capabilities. Regardless, the company is here for the long run and is used in around 200 countries, with over 70,000 campaigns launched on its platform each month.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-22% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2017
$28.8m
SERIES D
Dec 2014
$25m
SERIES C
Total funding: $70.8m
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Ben Rattray
(Executive Chair)Studied at LSE, and Political Science & Economics at Stanford.
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