Customer Success Manager, Flowcode
Mid Market
3-4 days a week in office
QR code generator platform
Job no longer available
QR code generator platform
101-200 employees
Job no longer available
3-4 days a week in office
101-200 employees
Company mission
To change how we interact with the world around us.
Role
Who you are
- A strong educational background and track record of relationship management
- 2-3 years in a customer/client facing role at a product-led growth organization (mid-market consumer SaaS preferred)
- Unmatched organizational and prioritization skills across multiple projects
- A high standard of excellence, attention to detail, and commitment to quality
- Effective and top-notch communication skills, both written and verbal, and a high level of comfort connecting with and speaking to new people
- Determination, results-orientation, and a high "motor" that drives you to succeed
- Experience seeking out and leveraging feedback to improve processes on a regular, recurring basis
- An interest in the Flowcode product and suite of offerings
- Exposure to and familiarity with CRM tools (HubSpot preferred)
What the job involves
- Increasing customer retention and reducing the time required to onboard new partners
- Engaging newly launched customers as well as prospective customers to ensure adoption and continued usage
- Supporting our clients' marketing and operations teams, understanding their priorities and objectives and translating into actionable plans
- Testing new processes, playbooks and programming strategies that best support customer goals
- Tracking and reporting on the results of these processes internally, specifically within the sales and product teams
- Providing hands on support and training resources to customers, encouraging their self sufficiency in the platform
- Maintaining and improving correspondence with brands, soliciting and responding to feedback, and finding ways to tailor and improve the partnership, including sharing data and creative updates
- Deftly navigating organizations and personalities to achieve results effectively
- Communicating and evangelizing the Flowcode value proposition effectively to a variety of audiences
- Leveraging strong analytical and project management skills to drive process and overall excellence
- Maintaining robust records and updates in our CRM
Our take
QR codes, which have been widely used in many Asian countries for years, have more recently catapulted into the day-to-day lives of consumers globally. New York-based Flowcode has been swift to capitalise on this hugely lucrative space in the US market, with a reimagined take that offers more attractive, brand-customised options.
The usefulness of QR codes across a huge spread of sectors means they are unlikely to make an exit anytime soon, and Flowcode has carved a strong reputation for itself as consumers begin to demand a higher quality QR experience. The company works with corporate brands, restaurants, small businesses, and celebrities, including the likes of Jennifer Lopez, Bentley Motors, GoDaddy, and Warner Media.
Recently, the company has introduced an upgraded platform, highlighting its commitment to innovation with new features like real-time analytics, geo-location data, and cross-screen attributes. Setting a new standard for QR code technology, enabling brands ot gain deeper insights and refine their marketing strategies.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2024
$0.2m
SEED
May 2020
$30m
SEED
Total funding: $30.2m
Company benefits
- Employee Stock Options
- Unlimited Vacation
- Paid Health Benefits
- Lunch stipend & office snacks
- Happy hours & team dinner
- Custom swag
- Parental Leave
- Team offsites
- Diverse Managers
Company HQ
Hudson Square, New York, NY
Leadership
Tim Armstrong
(CEO)Previously CEO and Chairman at AOL, as well as having worked at Google and snowball.
Salary benchmarks
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