Customer Success Executive, Pirical

£30-35k

Junior level

London

3-5 days a week in office (Shoreditch, London)

Driving smarter & fairer decisions from people data

Job no longer available

Driving smarter & fairer decisions from people data

21-100 employees

B2BHRLegalAnalyticsBusiness IntelligenceSaaSData Analysis

Job no longer available

£30-35k

Junior level

London

3-5 days a week in office (Shoreditch, London)

21-100 employees

B2BHRLegalAnalyticsBusiness IntelligenceSaaSData Analysis

Company mission

Pirical's mission is to drive smarter & fairer decisions from people data.

Job

Company

Role

Who you are

You believe responsiveness, empathy, and integrity are amongst the top 5 words your peers would use to describe you
You are really unsatisfied with disorder and chaos, and strive to bring order to everything (i.e., you make “To-Do Lists” in your personal life and meticulously check items off)
You enjoy interacting with people of all kinds and building relationships
You thrive when working towards a target

What the job involves

Helping customers overcome any hurdles of working with cutting-edge technology
Working closely with the Product and Sales teams
Ensuring our customers derive game-changing impact that will revolutionise recruitment practices across the whole legal sector and beyond
Owning the full onboarding journey from organising customer training sessions, providing on-going support, and building relationships with key stakeholders
Monitoring the value customers are receiving from the product and being proactive to ensure this is maintained
Become an expert in the product and its variety of use cases

Salary benchmarks

Our take

Pirical are pioneering the field of People Analytics and data in the legal sector with two market-leading products currently being used across the UK & USA.

Pirical has grown organically since 2015 and count many of the world’s top law firms as key clients. Its solutions have been approved and funded by Innovate UK — the British Government funding programme for the advancement of innovative ideas. It is now the leading database for over 360,000 lawyers in more than 130 countries.

Freddie

Company Specialist at Welcome to the Jungle

Insights

40% female employees

9% employee growth in 12 months

Glassdoor (3.9)

Company

Company benefits

Private health insurance - Including discount on health equipment
Structured learning programmes for junior new joiners
Continuous personal development - Time and budget available
Complete ownership of products and projects
Flexible working - Manage your own time and work asynchronously
Work with cutting-edge technology
Support and mentorship from the team - We invest in our people and we take it seriously

Company HQ

London, UK

Leadership

Jason Ku

(Co-founder)

After 5 years at Bloomberg LP as an IT Manager, Jason started working at McKinsey in 2008 before co-founding Pirical in 2015.

Hok-Him Poon

(Co-founder & CTO)

Hok-Him had 10 years of software engineering experience before founding Pirical. An avid rock-climber, nature-lover and geek at heart, he is drawn to all sorts of mental and physical challenges.

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