Account Manager, Jobber
Expansion
CA$80k
OTE
CA$50k
BASE
Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE. + Equity
Job tracking and customer management software for home service businesses
Be an early applicant
Job tracking and customer management software for home service businesses
1001+ employees
Be an early applicant
CA$80k
OTE
CA$50k
BASE
Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE. + Equity
1001+ employees
Company mission
To help home service professionals around the world win.
Role
Who you are
- Demonstrated experience in an outbound sales environment with commission and/or targets. You can speak to them, and can speak to how successful you were
- To be high energy. You will be required to sell in a dynamic environment with a fairly short sales cycle. You should be energized by high volume and the prospect of uncapped earning potential!
- To be driven and tenacious. In sales, not every customer will say yes or be open to changing their business workflow. We need you to dust off your jeans and get right back in the saddle...quickly
- To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet
- To be coachable and adaptable. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important
- To enjoy technology. We're working hard to empower the world with mobile technology and are looking for someone who wants to share their excitement
- To have a strong and confident communication style. You should have the ability to actively listen and consult with our customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative
- Previous experience with a Customer Relationship Management (CRM) system, preferably Salesforce
What the job involves
- We’re looking for an Account Manager, Expansion to be part of our Success department
- Our Sales team gains an understanding of who our customers are, what their businesses do, and how Jobber can help them succeed, to turn leads into advocates
- They all have an incredible passion for sales, our customer, and a connection to our purpose
- This team is focused on delivering on the promise to make small businesses more successful, and they celebrate, motivate, and challenge each other daily
- They are also focused on growth personally and professionally and are supported through regular 1:1’s which focus on performance, coaching, long-term development, and consistent feedback from peers and leaders
- Reporting to the Manager, Expansion, the Account Manager, Expansion will play a significant role in continuing to develop the trust we have with small businesses in our journey to power the world of mobile services. This role works with our customers to strengthen the connection they have with Jobber by providing them great customer service, while also looking for ways to grow our relationship with them
- Manage a funnel of our existing customers to identify opportunities for expansion through additional features and products
- Proactively connect with customers, providing recommendations on how to better utilize Jobber to drive their success, while driving revenue for Jobber. Primarily encouraging customers to upgrade their subscription, or to add our online payments software
- Consistently achieve results by hitting and overachieving your targets
- Communicate and collaborate with multiple departments to ensure feedback is communicated around initiatives, products and campaigns
- Track key information in Salesforce for follow-up and analytics
- Although this role sits within our Customer Success team—to align more closely with customer lifecycle and relationship building—the skill set remains rooted in sales
- Success in this role still depends on your ability to engage customers proactively, influence outcomes, and drive growth through consultative selling
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 300,000 home service professionals in over 60 countries.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company HQ
Downtown, Edmonton, AB
Leadership
Sam Pillar
(Co-Founder & CEO)Prior to co-founding Jobber in 2011, Sam was a Freelance Software Developer at Cardboard Creative and a Business Analyst/Management Consultant at CGI.
Forrest Zeisler
(Co-Founder & CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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