Director of User Insights, DuckDuckGo
$243.8k
Offers Equity. Salary benchmarked on US rates & may differ for further locations
More information about location
Privacy Protection
Posted today
Privacy Protection
201-500 employees
Posted today
$243.8k
Offers Equity. Salary benchmarked on US rates & may differ for further locations
More information about location
201-500 employees
Company mission
To show the world that protecting privacy is simple.
Role
Who you are
- 15+ years of professional experience, including 4+ years of experience in senior leadership roles (Director, Head, VP levels) in user insights/research
- Deep practitioner-level command of quantitative and qualitative methods: conjoint, MaxDiff, discrete choice, regression, multivariate analysis, moderated/unmoderated testing, diary studies, and metric framework development
- Able to take an ambiguous product question with no established measurement approach and build one from first principles
- Experience working at a consumer-facing tech company with a meaningful US userbase, and cross multiple product surfaces simultaneously
- Background in environments with multiple daily sequenced A/B experiments where research is integrated into the shipping process
- Track record of developing researchers — not just directing them — with measurable improvement in methodology, framing, and stakeholder communication
- Comfort representing research strategy to senior leadership in terms of business outcomes, not just research outputs
- Experience in resource-constrained orgs where sequencing decisions were as important as execution
- Willingness to use AI and build effective workflows accelerating work through AI agents
- You’ll be required to attend meetings on camera via video conferencing
What the job involves
- Working on the User Insights team, you'll lead a group of researchers embedded across DuckDuckGo's product areas, turning user behavior and feedback into decisions that actually ship. The team works across qualitative and quantitative methods, partnering closely with product, data science, and leadership to make sure the right research reaches the right people at the right moments. Recent projects include:
- Designing a cross-objective research intake system that surfaced upcoming product decisions 4-6 weeks ahead of roadmap commitments, enabling research to shape outcomes rather than document them
- Running a longitudinal study on AI feature adoption gaps to inform onboarding and acquisition messaging strategy for a major product launch
- Consolidating research findings across multiple objectives into decision-ready briefs, translating user constraints and invalidated assumptions into product language for engineering and design teams
- As a Director, User Insights, you'll set the strategic direction for how research connects to product decisions across the company, making sure the team is working on what matters most, and that the insights they produce actually move things
- While we offer a flexible work arrangement with no core hours, expect an average full-time commitment of 40 hours per week
Our take
Companies are making money off of people's private information online without their consent. DuckDuckGo believes the internet shouldn't be this invasive and that getting the privacy you deserve online should be an easily accessible option.
With the company's Privacy Essentials desktop browser extension for Safari, Firefox, & Chrome and the mobile DuckDuckGo Privacy Browser for iOS & Android, users can block trackers, secure connections, and search anonymously, so they are protected on any device anywhere.
The company's app is downloaded more than 50M times a year, and its private search engine has become the #2 search engine on mobile in the U.S., Canada, Australia and the Netherlands. DuckDuckGo's next steps include a suite of new privacy solutions, including Email Protection, App Tracking Protection and its first-ever Desktop Apps for Mac and Windows.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2021
$59m
SERIES C
Aug 2018
$10m
EARLY VC
Total funding: $72m
Company benefits
- Office Setup: To help you get your office set up, we reimburse up to $1,250 USD to cover the purchase of office productivity items, such as desk, chair, computer monitors, keyboards, etc
- Co-working: Should you prefer to work from a co-working space, we reimburse the cost up to $500 USD per month
- Wellness Stipend: To promote your physical and mental health, we offer a Wellness Stipend of up to $1,000 USD per year
- Learning Stipend: To promote your professional development and reinforce our culture of self-directed learning and skill-building, we offer a Learning Stipend of up to $1,250 USD per year
- Charitable Donation Matching: We match on qualified charitable donations of up to $1,000 per year
- Assistance Program: We offer counseling services provided through Workplace Options to help you and your family manage life-stressors
- Company Events: We have annual company retreats, team meetups, and optional “work-ations” where you work with colleagues in various destinations around the world. Every quarter we hold 3-day long Hack Days, during which we work on whatever we want
- Remote First, Always: We've always been a fully distributed company with team members all over the world. We trust you to get your work done wherever, whenever
- Flexible Time Off: We trust you to use good judgment to take time off as needed so that you can be your best at work. Our CEO sets a good example by taking regular vacations and encouraging the rest of the team to do the same
- Healthcare - Medical, Dental, Vision (US Only) 🇺🇸
Company values
- Building trust - By building trust, we do right by our users and our staff
- Questioning assumptions - By questioning assumptions, we reject bias and elevate the quality of our work
- Validating direction - By validating direction, we grow fast and sustainably
Company HQ
Paoli, PA
Articles
Leadership
Gabriel Weinberg
(Founder & CEO)Studied Physics at MIT. Previously co-author of Traction and Super Thinking.
Diversity, Equity & Inclusion at DuckDuckGo
- At DuckDuckGo, our vision is to raise the standard of trust online, and our mission is to show the world that protecting privacy is simple. Having a diverse, inclusive, and equitable team is critical to achieving those goals
- Online privacy abuses make the Internet worse for everyone by weaponizing our personal data in ways that create exploitation, discrimination, polarization, and chilling effects, among other problems. We can't build world-class solutions to these problems without a world-class team. That is why we seek to recruit, retain, and support the continued growth of talented and high-performing people of all different backgrounds, perspectives, and experiences
- Our commitment to embracing diversity and empowering all team members is rooted in our core values: build trust, question assumptions, and validate direction. The willingness to validate direction by engaging in the sometimes uncomfortable process of questioning each other's assumptions and being questioned ourselves can only exist in a trusted space — an inclusive and welcoming environment — which is critical to rejecting bias and building a world-class, globally-used product
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