Senior CX Enablement Manager, Hello Heart
$125-145k
More information about location
Cardiovascular health technology company
Be an early applicant
Cardiovascular health technology company
201-500 employees
Be an early applicant
$125-145k
More information about location
201-500 employees
Company mission
To change the way people care for their hearts.
Role
Who you are
- 7+ years of professional experience, with at least 5 years in training, enablement, or client success roles—ideally within B2B healthcare technology. B2B2C experience is a plus
- Direct experience working within a Customer Success function is required
- Background in digital health, SaaS, or health tech strongly preferred
- Proven ability to create impactful training and enablement content mapped to the client lifecycle and CS team workflows
- Strong collaboration skills with experience aligning with GTM Operations, Product, and CX leadership
- Familiarity with enablement platforms and tools such as Salesforce, Highspot, Gong, Salesloft and Asana
- Analytical mindset with experience measuring success through enablement KPIs
- Ability to travel up to 15% annually as needed
What the job involves
- We're seeking a Senior Manager, CX Enablement to lead the charge in shaping a high-performing, client-obsessed CX organization
- You’ll own enablement across the Customer Success (CS) function—building training programs, developing scalable content, and aligning strategy to client lifecycle stages
- Your work will directly improve client health, drive growth conversations, and empower our team to deliver exceptional value at every touchpoint
- This role reports to our Vice President, GTM Enablement, and plays a key part in our next stage of growth
- Design and execute training and enablement programs for the CX team—including onboarding, process training, systems usage, and upskilling on growth strategies
- Partner with CX leaders to create and maintain content that enables meaningful client conversations, supports partnership expansion, and retains clients year after year
- Develop enablement tactics across the client journey—covering stakeholder engagement, growth strategies, negotiation skills, barrier resolution, and lifecycle management
- Launch structured certification programs, define training benchmarks, and implement best-in-class enablement content to maximize CS impact
- Identify gaps in client health and collaborate cross-functionally to address them through enablement, process improvement, and CX strategy
- Measure Impact by tracking key KPIs such as onboarding completion rates, enablement effectiveness, CSM efficiency, and enablement impact on client retention and expansion
- Own project planning end-to-end, stakeholder alignment, timeline tracking, and reporting to ensure enablement initiatives are executed smoothly and effectively
- Conduct 1:1 call coaching of CSM’s to upskill at a micro level. You will give candid, regular, and actionable feedback on real client calls
Our take
Heart disease is the leading cause of death across the United States, and action has never been more urgent in light of the Surgeon General's Call to Action on hypertension, a major preventable risk factor for all heart conditions. Hello Heart is a medical tech company that helps its users achieve lifestyle changes that will reduce their risk of heart disease, using artificial intelligence, behavioral science, a digital coaching app and connected monitoring tools to achieve this
Hello Heart is offered as a service to individuals via its app and to employers and health insurance who can offer it as a perk to their employees or customers. While other solutions exist, such as a plethora of health-related, gamified apps and coaching services, Hello Heart is somewhat unique with its membership of the American Heart Association's Innovator's Network, giving its solution a great deal of credibility compared to its rivals. Indeed, Hello Heart drives down health care costs by almost $2,000 a year per user, which has led to it being offered as a perk by companies such as Delta Airlines and Northwestern Mutual.
The company has raised a significant amount of funding, most recently in 2022 which saw it closing a Series D round. It is currently focusing on R&D efforts to improve the AI underpinning its technology, allowing it to add new and more thorough health tracking and coaching capabilities. With a popular and effective solution to a growing problem, Hello Heart is well poised to continue its run of success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
56% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$70m
SERIES D
May 2021
$45m
SERIES C
Total funding: $138m
Company benefits
- Healthcare: Our team’s health and well-being is important to us. We offer a benefits package that includes medical, dental (U.S. only), and vision coverage to all team members and their dependents
- Unlimited vacation: We strongly believe that quality time outside the office is vital to our team’s satisfaction and well-being. We offer unlimited PTO and encourage everyone to take the time, rest up, rejuvenate, and come back refreshed
- Equity package: Each of our team members has an equity package. Getting stock options makes each of our employees real partners in building our company
- Annual company-wide offsite: All team members meet once a year at our amazing annual offsite to have fun, learn more about our company, and drive our mission forward
- Challenge & ownership: At Hello Heart we are always challenged and constantly grow. You will have the opportunity to take your career to the next level
Company HQ
Menlo Park, CA
Leadership
Maayan Gonnen-Cohen
(Co-Founder & CEO)After graduating from Tel Aviv University with an MBA, Maayan became a Sergeant for the Israeli Defense Force. Before Co-founding Hello Heart, they were the Head of Retail and Consumer Goods Practice at TASC Consulting & Capital.
Share this job
View 6 more jobs at Hello Heart