Solutions Consultant, Talkwalker

• Strong interpersonal and communication skills, with the ability to engage effectively with diverse customer teams
• Experience in a client-facing role, such as consulting, customer success, or sales engineering
• Demonstrated ability to understand customer goals and translate them into practical solutions using technology platforms
• Excellent problem-solving and troubleshooting skills, with the ability to identify and resolve technical issues
• Familiarity with software implementation processes and project delivery
• Proficiency in data analysis and the ability to generate meaningful insights for customers
• Strong organizational and time management skills, with the ability to handle multiple projects simultaneously
• Proficiency in English & German, both written and verbal

Desirable

• You'll play a pivotal role in helping our customers harness the power of our Talkwalker platform
• As a trusted advisor, you'll collaborate with diverse teams, deliver comprehensive onboarding experiences, provide strategic solutions, and contribute to project success
• Engage with customer teams to understand their goals for using Talkwalker and how the platform will fit into their daily work
• Own and deliver a comprehensive and impactful onboarding experience for new Talkwalker customers focusing on the configuration of their platform, while partnering with CSMs and Training Consultants throughout the process
• Support Training Consultants by providing strategic solutions to complex use cases and translating these into actionable steps for customers
• Troubleshoot technical issues reported by customers during the implementation process and provide solutions
• Contribute to the overall project delivery of large and complex implementations
• Provide intelligence reports to customers, working with the Talkwalker platform to answer the client’s specific business questions
• Maintain in-depth knowledge of Talkwalker products, customers, and processes
• Audit customers projects and advise on best practices
• Identify areas for improvement in the customer experience both in our product and processes
• Provide product feedback and test new beta versions of Talkwalker
• Work in collaboration with Sales, CSM, Marketing, Partner and Product teams

• 1st interview with Zach, our Talent & Culture Business Partner - 30/45 minutes
• 2nd step is a take home assignment - 60 minutes
• 3rd step is the presentation of the assignment to our Team Lead - 60 minutes
• Final interview with our VP of Professional Services - 45 minutes