Customer Success Manager, iCIMS
The Talent Cloud company
Job no longer available
The Talent Cloud company
1001+ employees
Job no longer available
1001+ employees
Company mission
iCIMS's mission is to empower organizations to attract, engage, hire, and advance the talent that builds a winning workforce.
Role
Who you are
- You have excellent communication skills, both written and verbal, in English and French
- 3+ years of prior experience in a customer facing role with accountability for customer success and renewals in a SaaS environment or experience in a talent acquisition role responsible for TA technology stack success
- A passion for helping customers solve business issues with advanced technology solutions
- Shown success using data and analytics to create practical insights to build customer strategic plans
- Experience forming relationships at multiple levels of the customer to align business goals to technology strategy and support their continued success
- Ability to prioritize competing requests from customers, partnering internally with key stakeholders to ensure success
What the job involves
- In this role, you’ll partner with assigned customers to help them build their winning workforce through a best-in-class talent acquisition approach leveraging the iCIMS Talent Cloud!
- Equipped with leading industry tools including Gainsight, you’ll build and continually update mutual success plans, aligning customer goals with an effective talent acquisition strategy
- With the additional support of internal cross-functional subject matter experts, you’ll ensure high customer satisfaction and renewal rates
- Successfully complete company training programs to build expertise in the iCIMS Talent Cloud products and TA industry
- Partner with cross-functional teams including account management and professional services to understand assigned customer business objectives, products purchased, challenges, hiring strategy and maturity, technology stack, and more
- Leverage Gainsight and analytics platforms to build a deep understanding of customer adoption, data insights, and process while monitoring overall account health
- Engage in strategic business reviews with customers to build and continually update mutual success plans that align business goals to an effective talent acquisition strategy
- Through a consultative approach, be the customer advocate for support and product matters. Lead and guide customers through the resolution journey
- Ensure outstanding customer health and sentiment, ultimately driving a high renewal rate
- Build customer stakeholder relationships through C-level to lead strategic conversations about data insights, KPI’s, value, and overall success
Our take
Even large-scale businesses can struggle to find the best and most exciting talent, let down by lacklustre job descriptions and tired recruitment processes. iCIMS was founded to provide the world's biggest companies with a best-in-class Talent Cloud, an all-in-one platform where enterprises can find, recruit and retain talent.
iCIMS's Talent Cloud gives companies access to global talent, while also simplifying the application process for potential recruits. iCIMS also provides tools to foster internal mobility and skill development. iCIMS now serves over 4,000 customers, including Microsoft, Uber and Nascar.
iCIMS has recently expanded its partnership with Appcast, the global leader in recruitment advertising technology, and acquired video recruitment startup Altru. This indicates iCIMS's clear focus on further strengthening its integrations with talent platforms and solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2015
$56.7m
LATE VC
Jan 2012
$35m
LATE VC
Total funding: $92.6m
Company benefits
- 401k matching
- Fitness centre allowance
- Free healthcare option
- Beach cleanups and volunteering opportunities
- Internal and external training
- Free Care @ Work membership
- Lifestyle Savings Account
Company HQ
Holmdel, NJ
Leadership
Colin Day
(Advisor)Studied Psychology at Cornell, and worked as a Technical Recruiter at Comrise Technology. Is a Non-Executive Director at Board Intelligence and a Senior Advisor at Susquehanna Growth Equity.
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