Client Success Manager, IDT

CPG & Data Solutions

$85-110k

Mid and Senior level

New York

Remote from US

Communications & payment services

Be an early applicant

Communications & payment services

1001+ employees

B2BPaymentsFinancial ServicesSaaSTelecommunications

Be an early applicant

$85-110k

Mid and Senior level

New York

Remote from US

1001+ employees

B2BPaymentsFinancial ServicesSaaSTelecommunications

Company mission

To provide innovative communications and payment services for consumers and businesses on a global scale.

Job

Company

Role

Who you are

This role is perfect for someone who brings a strong commercial mindset, thrives in a fast-paced environment, and knows how to translate strategy into action
3–6 years in Client Success, Account Management, or Strategic Partnerships
Experience in CPG, data/insights, or retail media preferred
Hands-on, roll-up-your-sleeves mentality—you’re not afraid to dig into the details to get things done
Strong communicator, comfortable working across business and technical audiences
Organized, proactive, and relentlessly resourceful
Commercial mindset with the hustle to support growth and uncover new opportunities
Comfortable managing multiple priorities in a fast-moving environment

What the job involves

We’re hiring a Client Success Manager to own client relationships, lead data execution, and drive cross-functional coordination—especially between clients and our technical/operational teams
You'll play a critical role in both delivering value and helping grow the business
Manage relationships with assigned clients in CPG, analytics, and retail media
Translate business needs into clear deliverables for internal data and ops teams
Lead execution of data products, recurring deliverables, and performance reporting
Support sales outreach and early-stage conversations with new prospects
Help elevate the output and development of junior team members through collaboration and guidance
Identify upsell and expansion opportunities by tracking client usage and needs
Troubleshoot issues and ensure a high standard of service and delivery

Our take

Founded in 1990 by serial entrepreneur Howard Jonas, IDT Corporation specializes in fintech and communications services. Over the last decades, the company has launched a portfolio of brands including IDT Global and net2phone.

IDT offers payment and communication services to businesses and consumers alike. It now boasts a turnover of over $1 billion a year, which is testament to its industry impact.

The company has benefited massively from its agility and its ability to evolve alongside technology. For example, it acquired Leaf Global, signalling a new move into the world of Web 3.0. This indicates a notable and timely shift in strategy for the company.

Steph

Company Specialist at Welcome to the Jungle

Insights

-3% employee growth in 12 months

Glassdoor (3.46)

Company

Company benefits

Flexible Working Arrangements & Convenient Work Locations
Health, Dental, Vision & 401k
Tuition Reimbursement Program
Professional Growth & Autonomy
Generous Paid Vacation & Sick Time
Coffee, Breakfast, & Games In-Office
In-Office Gym & Recreational Leagues

Company HQ

Central Business District, Newark, NJ

Leadership

Howard Jonas

(Founder & Chair)

Served as the company's CEO for 10 years. Is also Director of Starz Media and the founder of Genie Energy.

Salary benchmarks

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