Customer Success Manager, Quantexa
$160-200k
Decision intelligence platform
Job no longer available
Decision intelligence platform
501-1000 employees
Job no longer available
$160-200k
501-1000 employees
Company mission
To empower every organization with the right data to make the right decisions.
Role
Who you are
- Strong experience in Consulting, Customer Success, Account Management, Pre-sales or relevant client-facing experience
- Ability to understand business problems and influence and define roadmaps with customers
- Experience in AML, Fraud or MDM technologies or business areas
- The ability to partner and work with dispersed teams to bring the best of Quantexa to our clients
- Effectively deal with difficult and challenging situations
- Strategic and analytical thinker who can transition between strategy and detail conversations when required
- Comfortable with a fast-paced scale-up organisation
- Be able to influence and take customers on a journey
- Experience in financial services, fraud or financial investigation functions
- An understanding of common change management methodologies such as Prosci
- Experience in big data and complex IT programs
What the job involves
- Establish consultative and trusted relationships with clients
- Work with customers to define and achieve business outcomes through utilisation of the Quantexa platform
- Cultivate the correct environment for upselling and identify expansion opportunities
- Drive planning sessions to ensure clients are able to fully realise the value from Quantexa
- Ensure client expectations and value attainment is achieved
- Plan and drive best practice sessions to ensure users are adopting and using Quantexa
- Conduct quarterly business reviews and check-in points with key clients
- Identify and target expert services engagements to drive customer outcomes
- Collect client feedback to act as internal advocate for our clients
- Ensure the customer renews with Quantexa
Our take
Quantexa specialises in data connectivity, offering companies a vital tool to streamline their information. By bringing together diverse data sets and enhancing internal information with external resources, it enables organisations to generate valuable insights, facilitating more informed decision-making processes.
Since its inception in 2016, Quantexa has experienced exponential growth, establishing a global presence with offices spanning various continents. Its clientele includes prestigious names such as HSBC and Shell, underscoring its reputation as a trusted partner in the realm of data analysis and interpretation.
Enterprises today recognise the untapped potential within their data repositories, and Quantexa is there to help them leverage this resource. One notable partnership has been with the British government's Public Sector Fraud Authority, where its technology helps combat fraud by applying its advanced analytics to identify and address fraudulent activity.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Mar 2025
$175m
SERIES F
Apr 2023
$129m
SERIES E
Total funding: $545m
Company benefits
- Pension Scheme with a company contribution of 6% (if you contribute 3%)
- 25 days annual leave (with the option to buy up to 5 days) + birthday off!
- Health & Wellbeing: Private Healthcare, EAP, Well-being Days, Calm App, Gym Discounts
- Tech & Cycle-to-Work Schemes
Company HQ
Waterloo, London, UK
Leadership
Vishal Marria
(CEO & Founder)Previously an Executive Director at EY, and Director of Financial Services at BAE.
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