IT Manager, Cazoo
Salary not provided
+ Annual bonus scheme or commission plans for our Commercial team.
Windows
Slack
Google Workspace
Mid and Senior level
London
4 days a week in office (Richmond upon Thames, London)
Online used car marketplace
Posted today
Online used car marketplace
101-200 employees
B2BLifestyleMarketplaceCarsConsumer GoodseCommerce
Posted today
Salary not provided
+ Annual bonus scheme or commission plans for our Commercial team.
Windows
Slack
Google Workspace
Mid and Senior level
London
4 days a week in office (Richmond upon Thames, London)
101-200 employees
B2BLifestyleMarketplaceCarsConsumer GoodseCommerce
Company mission
We're people who make things happen. We move fast. We back ideas. We challenge what isn't working. We're building a different type of automotive marketplace.
Role
Who you are
- Strong experience in IT operations or service delivery, with hands-on responsibility for support and service performance
- Solid administration experience across Microsoft 365, Google Workspace, and a modern workplace tech stack
- Hands-on experience with Intune, Jamf, and Apple Business Manager
- Experience managing third-party suppliers and overseeing SLAs
- A solid grasp of ITSM principles across incident, request, and change management
- A proactive, service-first mindset with a passion for continuous improvement and modernising IT operations
What the job involves
- We are recruiting for an IT Manager to manage and deliver day-to-day IT operations, ensuring stability, performance, and consistent user support across the business
- This is a vital enablement role designed to help all of our teams thrive by providing the technical foundation they need to succeed
- As we navigate our transition into Cazoo, you will play a key part in maintaining our core processes and ensuring operational continuity
- Your focus will be on keeping our systems dependable and our people supported, providing a steady hand during this period of business change
- Own and manage the internal IT support function and service desk, ensuring effective day-to-day delivery across incident, request, and change processes
- Track and improve service performance, SLAs, and user satisfaction through continual improvement
- Manage and optimise the IT service management platform (Freshservice), including ticketing workflows, automation, and reporting
- Provide hands-on technical support during escalations and high-priority incidents, and mentor IT support staff
- Oversee end-to-end onboarding and offboarding, ensuring user accounts, access, and devices are provisioned and deprovisioned securely via a documented JML process
- Manage procurement and lifecycle of laptops, mobile devices, and peripherals
- Maintain endpoint management standards using Microsoft Intune, Jamf, and Apple Business Manager across Windows and Apple devices
- Administer core business systems including Microsoft 365, Google Workspace, Slack, and other SaaS tools
- Monitor and maintain internal networks, backup solutions, patching, and infrastructure services
- Support IT policy, access control, endpoint compliance, and audit requirements in line with InfoSec standards
- Manage supplier relationships, holding third parties accountable to agreed SLAs
- Support contract renewals, licensing, and commercial management of IT services
- Line manage IT support staff, including 1:1s, performance management, and development
- Act as the key operational IT contact across the business, communicating clearly with non-technical stakeholders
Application process
- We usually respond within two weeks
Salary benchmarks
Our take
Used car marketplace MOTORS has had quite the journey, having been founded by a partnership between the Daily Mail and General Trust before its acquisition by Cox Automotive and, subsequently, Gumtree. Now, it’s an independent used car marketplace that hosts hundreds of thousands of used cars, as well as reviews, guides and advice.
With fifteen years of experience behind it, MOTORS has capitalised on its ownership journey to become the go-to used car marketplace for the UK. Operating within a challenging economy, MOTORS is in a strong position, even buying “household name” and competitor Cazoo, which went into administration in 2024. This suggests that MOTORS will continue to maintain its nation-leading position in the sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Company benefits
- Discretionary Bonus or Commission based roles
- Pension Scheme - We more than match your commitment to the future, when you contribute 6% to your pension pot , we put in 9%, taking your total up to 15% of your base salary.
- Make an Impact Awards: Quarterly value-led awards with cash prizes and a £1,000 team experience on offer.
- Hybrid and UK Remote working depending on role
- Generous Family Friendly Leave: Maternity/Pregnant Parent Leave: 20 weeks at 100% pay,. Paternity/Non-birth Parent Leave: 12 weeks at 100% pay.
- Private Healthcare Insurance - High-level coverage for you, partners, and dependents—including pre-existing conditions.
- Private Dental insurance through Bupa - Level 2 coverage for cashback on preventative, restorative and emergency care.
- Online private GP service - 24/7 digital access via Help@Hand.
- Generous sick pay support - 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life
- Life assurance policy (x4 Life Assurance)
- Social & Inclusion Calendar - packed with events
- Free food and beverage in our office locations
- 25 days annual leave (Plus Bank Holidays) to start. We reward loyalty: +2 days after 2 years, plus an extra day for every year after (reaching a 30-day max).
- We offer 2 volunteer days a year so you can help out wherever matters to you.
- Specialist Support: Free counseling and menopause/fertility support via Peppy.
- Upskill Budget: Every manager has a dedicated budget for your specific role development.
- Leadership Track: Custom training programs designed for our current managers.
- Tech Choice: Your choice of a MacBook or Windows laptop.
- Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
- Company Events: Annual Ignite Conference (past guests include Damien Hughes, Nick Fry, & Matthew Syed).
- Celebrations: Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.
- Automotive advocates: We provide tickets to the annual British Motor Show, giving our team a front-row seat to one of the biggest events in the UK car calendar.
- Pitchside Perks: We’re proud partners of Brentford FC, and we share the rewards with you. From tickets to Men’s and Women’s matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action.
Company values
- We are fearless
- We are dynamic
- We are better together
Company HQ
Richmond, UK
Articles
Leadership
Barry Judge
(CEO)Former CEO & current Board Member at houza. They are also the former CEO of OLX, dubizzle, and dealglobber.com (which they Co-Founded).
People progressing
Head of Account Management.
Diversity, Equity & Inclusion at Cazoo
Rhys Shipman (Talent Acquisition Partner )
- Here at MOTORS & Cazoo, we’re striving to foster a culture of belonging and empowerment, a place where everyone can be celebrated for who they are, with equal opportunities for growth and career development.
- We understand that having diverse and inclusive teams fuels creativity and stronger performance. That’s why we’re committed to discovering new talent so that when you join us, you can be you! We know we’re not perfect, and true inclusion and belonging is a journey. As part of our commitment to create inclusion for all in 2023, listed below are a few of the things we’re up to. And that’s really just the start!
- Improve equitable hiring processes by removing bias from job applications
- Delivering training on Unconscious Bias, Culture And Identity Awareness, & Inclusive Leadership
- Celebrating diversity through our company-wide inclusion calendar
- Fostering Community Groups (ERGs) with investment for each group
- Continuing our People Ambassador Programme to have more representative voices involved in decision making
- Accelerating diverse talent through a mentoring programme
- Sponsorship to attend an external coaching programme to elevate women’s voices
- Partnering with charitable organisations to drive inclusion and belonging within wider communities
- Reviewing the accessibility of our workplace, practices and policies
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