Technical Account Manager, Mews
French Speaker
Hospitality management platform
Job no longer available
Hospitality management platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To transform an entire industry with cloud solutions that make hospitality more rewarding for everyone.
Role
Who you are
- Proven experience as a Technical Account Manager or other relevant role
- Understanding of and experience working with API integrations, with the ability to read and understand these, specifically the communication between systems, and lines of code
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of the organisation, including executive and C-level
- Solid experience with hospitality software
- Experience delivering customer-facing solutions aligned with customer’s goals and objectives
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Strong empathy, organisation, communication, and presentation skills
- Fluent in English and French, with any further languages being a bonus!
What the job involves
- Support customers, acting as the resource on product and technical knowledge, helping resolve customer’s challenges
- Proactively offer product insights and solutions to issues and implement either manual or automated solutions that best suit customer’s needs
- Create client-facing presentations with product demonstrations and proposed solutions for technical complaints or concerns
- Keep up-to-date with industry trends, and assist in researching and developing appropriate solutions with customers
- Partner with your CSM in building strong relationships with customers; participate in all customer-facing meetings such as Customer Success Planning sessions, workshops and/or Business Reviews
- Utilize every opportunity and experience to create a customer for life; own the escalation point for any technical issues impacting the customer’s experience
- Look for opportunities to offer additional services or functionalities to further enhance the customer’s experience
- Liaise with internal teams, including but not limited to Customer Success, Product, Product Marketing, Tech, and Sales
Our take
The hotel market has seen relatively little innovation over the years. Oftentimes, people still stand in line to check-in, and a piece of paper on the door is the chosen method of signalling you want privacy. Mews believes it’s time to rethink how hotels work in a more modern digital context, especially on the administrative side.
Most of the innovation has been in the B2C area (e.g. Airbnb), but Mews wants to bring those advances to the backend systems. To this end, it facilitates digital communication, self-service and payment options, enabling hotels to deliver more efficient and personalised experiences to their customers.
Operating in more than 5,000 properties across 85 countries, Mews has established itself in the hospitality industry as it continues to scale. Mews is well-funded and has recently reached Unicorn status. This year alone, Mews has acquired Frontdesk Anywhere and HS3 Hotelsoftware, bolstering the presence of Mews in both the US and Germany.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jan 2026
$300m
SERIES D
Mar 2025
$75m
LATE VC
Total funding: $717.5m
Company benefits
- Unlimited Holiday
- Remote/Flexible Working
- Company Shares
- Regular Team Events
- Health and wellness plans: comprehensive online courses, monthly wellness days off, and more
- Mews Merch
- Flexible Benefit Spending
- WFH Allowance
Company HQ
Grachtengordel-Zuid, Amsterdam, Netherlands
Leadership
Matthijs Welle
(CEO)Previously worked for Hilton Hotels for 10 years, most recently as Director of Sales for Eastern Europe and Russia.
Richard Valtr
(Founder)Previously Creative Director at The Emblem Hotel.
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