Customer support, Scribbr

Salary not provided

Amsterdam

Academic proofreading and editing for students

Job no longer available

Academic proofreading and editing for students

201-500 employees

B2CEducationProductivityTutoringContent

Job no longer available

Salary not provided

Amsterdam

201-500 employees

B2CEducationProductivityTutoringContent

Company mission

To guide students on their journey to become better academic writers.

Job

Company

Role

Who you are

A current university student, living and/or studying in Amsterdam
Refined communication skills in French (native speaker) and English. Other languages are a plus. Proper grammar is an absolute must!
Experience in customer service or the hospitality industry is an advantage
Available for at least 15 hours/week - including evenings and weekends. This requirement is a must!
An enthusiastic, inquisitive and enterprising attitude
A fast learner who is flexible and copes well under pressure

What the job involves

You'll be working with our very own CRM system, in an environment where you're encouraged take initiative and provide feedback, whilst balancing a wide array of tasks such as:
You’ll be responsible for selecting the right editors for new orders, keeping an eye on the editor's deadlines and following up on reviews
By answering questions from students and editors via phone, chat, and email, you will make sure that students receive the help they need
Helping out with quality management
Improving the format of a paper
Performing a citation editing assignment
Solving complaints according to our 100% happiness guarantee

Our take

Scribbr is one of the world’s leading academic proofreading and editing services for students, operating globally and in ten languages. With a team of over 500 freelance editors and advanced software, including quality control and plagiarism detection algorithms, Scribbr makes sure students receive their polished essays in as little as 24 hours.

A lean Startup approach, process automation, and low spending in the early years has enabled the company to scale robustly without seeking investment. Since its 2012 foundation, Scribbr has grown steadily through its visibility online, ranking number one on Google searches in the Netherlands just six months after launch.

The company has grown impressively in Germany and France, and its main aim for the coming years is to continue expansion in the US. It will do this by scaling up local customer services to mitigate the transatlantic time difference and increasing online visibility. Furthermore, its 2022 acquisition by California-based learning platform Course Hero will aid in this scale-up.