Solution Consultant, Nexthink
Federal
$109-170k
More information about location
Digital employee experience management
Job no longer available
Digital employee experience management
1001+ employees
Job no longer available
$109-170k
More information about location
1001+ employees
Company mission
Nexthink's mission is to delight people at work by helping IT to shape smart and productive workplaces.
Role
Who you are
- All applicants must have Active DoD clearance at secret level or above
- You will bring good knowledge of the Federal space and be adaptable to the end-to-end needs of the customer journey and sales cycle
- Candidates must have at least 3-5 years of selling to/delivering into Federal Government customers
- We expect the successful candidate to be strong in either pre-sales or professional services delivery, and accept candidates who may not have both sets of skills
- Exceptional written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders and executives as well as technical teams
- Team player, able to thrive on finding solutions in a dynamic work environment
- At least 50% travel is expected with this role but could be more. Occasional international travel may also be required
- US Citizenship due to US Government requirements. An active DoD clearance at secret level or above
- This role can be based out of our US HQ in Boston, or home based anywhere on the East Coast
- Willingness to adapt to a fast growing, fast paced, and dynamic organization
- An entrepreneurial mindset that enables you to successfully work independently with little guidance, but also to use good judgment and escalate issues when needed
- Ability to manage multiple priorities at the same time working in a velocity sales environment
- A flair for technology that enables you to quickly learn Nexthink products and services
- Extensive Skills in the IT Operations Space
- Strong skills in scripting and integration concepts, (Python, JSON, PowerShell, Bash, REST API, LDAP, SSO)
- Strong skills in data analytics, and visualization of data, (SQL, PowerBI, Tableau, etc.)
- Strong ability to gather and translate business issues into technical solutions
- Functional understanding in at least one security operational domain (e.g. SOC, vulnerability assessment, pen testing, incident response)
- Comfortable with Risk Management frameworks, ideally with experience in risk assessments
- Prior experience of End User Computing environments would be desirable
What the job involves
- As a hybrid role, you will be responsible for both pre-sales and post sales consulting activities within our Federal prospects/customers
- Pre-Sales:
- Provide day-to-day technical support on sales opportunities, including discovery meetings, technical presentations, product demonstrations, executing POV’s and close out meetings, and other relevant activities to gain a technical close/win
- Engage with customers and prospects to demonstrate our solutions, effectively communicating our core value proposition and differentiators, answering technical questions with credibility
- Work with multiple customer stakeholders in different functions such as IT Security, IT Operations and IT Service Management to illustrate use cases where Nexthink can add value. This requires a passion and enthusiasm for introducing disruptive technology
- Complete technical questionnaires, security questionnaires, and RFI’s and RFP’s in line with Federal requirements
- Participate in webinars/marketing events
- Post Sales:
- Oversee end-to end project delivery and implementation of the Nexthink Solution for Federal enagements
- Deliver billable consulting either onsite or remote per customers needs
- Design architecture and implementation specifications, and deliver training on product capabilities aligned to Federal/DoD requirements
- Develop customer investigation and remediation scripts to meet project needs
- Work independently with customers/partners at all levels
- Drive consultative conversations on defining business issues and remediation possibilities that can be achieved with Nexthink Products and services
Our take
Bad experiences with IT environments cost companies 100 hours per person each year. In order for businesses to avoid those hours of lost productivity, they need to ensure that their employees' digital experience is working for them.
That's where Nexthink's digital experience platform comes in. Its platform combines monitoring, user engagement, analytics, and automation — all from the employee’s perspective. Using one platform, companies are able to handle all parts of their employee's digital experience cycle, from issue detection to employee engagement. Not only does this allow for businesses to be more productive, it also leads to happier employees no longer bogged down by frustrating IT failures.
The company boasts over 1,100 enterprise customers with more than 15 million employees between them. With offices across the globe, its existing customer base is already large. Nexthink has remained focused on further innovation and partnerships, adding capabilities such as conversational AI. The increase in companies looking to invest in digital employee experience tech is set to keep Nexthink on its existing growth trajectory.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Feb 2021
$180m
SERIES D
Nov 2018
$85m
SERIES C
Total funding: $336.2m
Company benefits
- Flexible working
- Life insurance
- Critical illness cover
- Income protection
- Pension plan
- Maternity & Paternity leave
- Car allowance
- Job training and professional development
- 22 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company HQ
Prilly, VD
Leadership
Pedro Bados
(Co-Founder & CEO)Previously worked as an Artificial Intelligence Researcher before co-founding Nexthink in 2004.
Patrick Hertzog
(Co-Founder & User Experience Officer)Before co-founding Nexthink, they worked as a Research Assistant at a polytechnic school in Switzerland.
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