Customer Solutions Associate, LogRocket
+ Stock options
Frontend monitoring and product analytics
Job no longer available
Frontend monitoring and product analytics
501-1000 employees
Job no longer available
+ Stock options
501-1000 employees
Company mission
To improve society's experience with software.
Role
Who you are
- 3+ years experience in an Operations, Data Analytics, or technical role and/or at a tech startup
- Experience with data analysis, SQL, or buildings AI tools
- Software development experience is a plus. Must be passionate about technology
- Customer-focused mindset, with experience working directly with customers
- Experience working on strict deadlines
- Endlessly curious and always excited to learn new skills
- Effective and clear communicator
- Strong time management skills, ability to prioritize and think critically
What the job involves
- LogRocket is looking for an enthusiastic, curious, and product-minded Customer Solutions Associate to help support the needs of our growing customer base
- This is a great opportunity for anyone looking to be one of the first members of a growing team and to help build and support cutting-edge AI products and services
- In the Customer Solutions Associate role you will help support a number of AI initiatives, as well as work directly with LogRocket customers, collect customer feedback, and help expand LogRocket’s product offerings
- We’re looking for a motivated individual who’s excited about working with AI, helping customers accomplish their goals, and making an impact at one of Boston’s top tech startups. If this sounds like you, let’s talk!
- Execute on product initiatives and LogRocket customer requests
- Become a LogRocket expert, leveraging LogRocket to help customers get the most value from the platform
- Guide customers on best practices and help them to answer wide-ranging questions
- Collect customer feedback and help improve LogRocket’s product offerings
- Assist with data labeling and AI model training efforts
- Build and optimize internal processes
- Work closely with our Product and Engineering teams to guide product roadmaps
Our take
LogRocket aims to swiftly and effectively identify bugs and UX issues, assisting developers in solving software engineering problems.
Through front-end monitoring and program analytics, LogRocket enhances customer experiences by preemptively identifying issues. This dedication to efficiency has garnered LogRocket more than 10,000 clients, including major names like Airbnb, Bloomberg, and Ikea, Additionally, LogRocket has secured funding to further enhance software development.
The global product analytics market is rapidly expanding, projected to exceed $26B by the end of 2026, driven by the demand for seamless user experiences. Competitors like Quantum Metric are motivating LogRocket to expand its bug-identification strategy and maintain its analytics leadership. A notable advancement in this direction was LogRocket's 2022 launch of Conditional Recording, a mobile app monitor that captures precise experience data.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2022
$25m
SERIES C
Nov 2019
$15m
SERIES B
Total funding: $55m
Company benefits
- Stock Options: Full-time employees receive stock options - we believe that we all should own a piece of the incredible company we’re building
- Health, Dental & Vision Coverage: Our robust nationwide health plans give you the flexibility to select the right coverage for you and your family through a variety of plan options
- Unlimited PTO: Enjoy time to travel, plan a staycation, or just take a day off when needed with our unlimited PTO policy. Each employee is afforded the flexibility to rest and recharge
- Parental Leave: Balancing work and family is essential, so LogRocket offers three months of fully-paid parental leave to any employee welcoming a child into their home
- Learning & Development: We know how important career growth is, so we offer a yearly stipend to help support continued development throughout your journey
- Lunch & Snacks: Free catered lunches three days a week plus unlimited snacks and cold brew in our office
- Social Activities: From trivia to chocolate making to virtual paint nights, we ensure employees are fostering connections and building strong relationships
- 401(K): Plan and invest for the future with a 401(k) via Guideline. LogRocket’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings
Company HQ
Financial District, Boston, MA
Leadership
Matthew Arbesfeld
(Co-Founder & CEO)Mathew comes from a Computer Science and Electrical Engineering background having completed their studies at MIT. Before LogRocket, they interned at Google and a few other tech companies before starting up their own.
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