People Operations Generalist, Sendbird
$120-140k
+ Equity
3+ days a week in office (San Mateo, CA)
AI customer exprience platform for enterprise
Job no longer available
AI customer exprience platform for enterprise
201-500 employees
Job no longer available
$120-140k
+ Equity
3+ days a week in office (San Mateo, CA)
201-500 employees
Company mission
To power every meaningful conversation in the world - whether human to human, or human to AI.
Role
Who you are
- Critical thinker - you use logic and analytics to evaluate process needs and identify improvements
- Emotionally intelligent - you build strong trust with leaders and employees
- Empathetic - you connect well with employees and understand their needs
- Motivated by challenges - you bring positivity to solutions and an energy for rolling up your sleeves and doing whatever needs to be done
- Responsible and accountable - you have a strong attention to detail and organization
- Solution-oriented - you use a combination of judgment, intuition, and constant curiosity to draw the best conclusions and shape a path forward
- Confidential - you exhibit the utmost sensitivity to the private and critical nature of employee information
- Exceptional communication both written and verbal; clear, concise, and courageous in giving tough but supportive feedback when needed
- Action oriented - you thrive in a fast-paced, dynamic environment. You are flexible and adaptable, a team player above all
- B.S. or B.A. degree and minimum 4+ years of relevant, progressive career experience
- Positive and professional business presence
- Strong working knowledge of HR policies and laws
- Deep understanding of the tech startup industry
- Experience with a wide variety of systems and tools (HRIS systems, people management platforms, etc.)
What the job involves
- Sendbird is seeking a People Operations Generalist for our dynamic and fast-growing company.
- In this position, you will report to the CFO and work closely with a global People & Culture team to provide essential services to the Sendbird community, including but not limited to onboarding/offboarding, benefits administration, and immigration support
- Champion our core values, participate in the development and execution of the People Operations roadmap, and create “moments that matter” throughout the employee journey
- Support People Operations functions in the US and EMEA, such as Pre-Hire, Onboarding, and Offboarding
- Provide assistance in payroll processing to ensure all employees' accurate and timely payments
- Provide People Operations support across the business and serve as a point of contact for general benefit and people-related questions
- Own tools, systems, and infrastructure that support the People function, such as Pave and BambooHR
- Identify opportunities for efficiency and process improvements in benefits, immigration, policies, compliance, and HR data management
- Provide analytics and insights about the workforce to enhance business operations
- Contribute to People and Culture projects that enhance the employee experience
Our take
Sendbird offers APIs to help companies build their own text and video communication features. The company's suite of solutions helps businesses worldwide improve customer retention, conversion, and optimized customer support.
The company has been developing its APIs fast, including adding moderation capabilities - an attractive feature in an age that increasingly prioritizes ‘clean’ online communication. Among its newest set of capabilities is Delight.ai, the first branded AI concierge built on long-term memory.
Its clients include Reddit, Hinge, and DoorDash. They are, however, strategically raising further investment, as the field is competitive even with its impressive client roster and technological instincts, regardless, Sendbird is well positioned within the market to keep ahead of the competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2021
$100m
SERIES C
May 2019
$102m
SERIES B
Total funding: $273m
Company benefits
- Be Your Best Self: A generous all-in-one wellness benefit. Use it on anything from workout equipment to hobby gear to gadgets to gaming consoles.
- AI Citizenship: As an AI-first company, we are sponsoring all members with real budget to adopt various AI software to 100x productivity and creativity.
- Generous PTO: In addition to paid holidays, accrued vacation and sick leave, employees get paid volunteer time off, and a good amount of family or paternal leave.
- Rest & Rejuvenate: Take a non PTO day off to enjoy your birthday or just to relax and refresh yourself.
Company HQ
Downtown, San Mateo, CA
Leadership
John S. Kim
(Co-Founder & CEO)John founded two startups. Their first startup, Paprika Lab - a social gaming company, was acquired by GREE and they were Korea's all-time no.1 pro gamer in Unreal Tournament.
Salary benchmarks
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