Senior Customer Solutions Specialist, Juniper Square
£50-60k
+ Equity
Investment partnership platform
Open for applications
Investment partnership platform
501-1000 employees
Open for applications
£50-60k
+ Equity
501-1000 employees
Company mission
To create new opportunities for private capital markets.
Role
Who you are
- Are you a creative problem solver who loves to learn new technologies and guide others? We’d love for you to consider joining Juniper Square as a Senior Customer Solutions Specialist
- This role is great for those looking to continue in their career in Customer Success, Technical Consulting, Sales, or Customer Enablement
- Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred)
- 4-6 + years of professional experience in a relevant setting
- Excellent written and verbal communication skills
- Demonstrate assertiveness and perseverance when resolving customer requests
- Team-first attitude, high level of empathy, and passion for helping others
- Strong troubleshooting, problem solving, and analytical ability
- Excellent time management and organizational skills
- Strong technical aptitude and a desire to learn and develop new skills
- Ability and openness to work U.K. business hours for business and customer needs, but flexible to join periodic later meetings (several times a month)
What the job involves
- This role will be a founding member of our EMEA team, working directly with executives and collaborating with Product, Engineering, and Customer Success to deliver exceptional customer experiences
- You'll be a valuable partner to our private equity customers, serving as a product expert, troubleshooting complex issues, and collaborating cross-functionally
- We have a culture of continuous learning and growth, developing communication, problem-solving, and project management skills
- Deliver outstanding technical assistance to our customers via phone, email, Zoom and chat while taking ownership of timely solutions
- Develop expert-level knowledge of our Juniper Square platform and the private markets industry in order to share best practices and guide customers to success
- Use B2B customer-facing skills by developing strong relationships with customers and act as their trusted advisor
- Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement complex solutions for our customers
- As needed, guide customers throughout their onboarding journey and hold client meetings to review their needs for success
- Advocate by sharing customer feedback to inform product development and improvements
- Demonstrates cross-functional understanding of the customer journey, collaborating effectively with other teams to address customer needs and proactively communicate potential risks
- Independently manage high-profile customer escalations, leveraging product expertise to handle challenging customer questions and objections, de-escalate difficult situations, and consistently achieve high CSAT (Customer Satisfaction) scores
- Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise
- You might be subject to travel to the US
Our take
Juniper Square is an investment management solutions platform that aims to empower LPs (Limited Partners) and GPs (General Partners) to expand opportunities through partnerships and make the world of private equity more transparent, efficient, and accessible. With a suite of tools that focus on CRM, fundraising, investor reporting, and an investor portal, the company has modernised and streamlined private equity management for companies such as Beacon Capital Partners, Bell Partners, and Greystar.
Founded in 2014, Juniper Square were immediately in direct competition with analytical monolith Microsoft Excel, as well as popular equity management apps like Fundwave. However, the platform has exceeded expectations, in part because of its fluid and longer-term focused software solutions that have innovated what was previously archaic and error-ridden under Excel.
Serving almost 2000 GPs, Juniper Square supports tens of thousands of investment partnerships, covering hundreds of billions in LP capital. The company has raised substantial funding that will be used to fuel rapid growth, accelerate innovation, and expand its services.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jun 2025
$130m
SERIES D
Feb 2023
$133m
LATE VC
Total funding: $371m
Company HQ
Chinatown, San Francisco, CA
Leadership
Alex Robinson
(Co-Founder & CEO)Previously founded GreenDoor where they served as the CEO. They also spent 5 years at Microsoft as Senior Product Manager and 3 years at New Energy Risk as the Founding VP of Business Development.
Yonas Fisseha
(Co-Founder & CTO)Previously the Principal Architect at Fanbase.com and the VP of Engineering at Huddler.com
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