Junior Desktop Support Analyst, Caxton
Fintech payment company
Job no longer available
Fintech payment company
101-200 employees
Job no longer available
101-200 employees
Company mission
To challenge the fees, FX losses, and impersonal service typical of high-street banks, set out to combine currency expertise with smart, pre-paid cards.
Role
Who you are
- IT Degree
- Basic level of IT experience
- Excellent communicator with a proven track record
- Work as part of team / team assistance/team lead
- Project & Coordination experience
- You will be smart, hardworking with a genuine interest in kick-starting your career in IT, and be ready to take on any related task with enthusiasm
What the job involves
- Reporting to the Head of IT and working in an established Service management team, we’re looking for a hardworking and reliable Junior Desktop Support Analyst to maintain a first-class level of end User service across the head office Located City of London
- Responsible for providing 1st and 2nd line technical support to the Service Delivery and Application Support teams across selected hardware/software platforms
- Assist all Caxton users with any logged IT-related incident when called upon remotely or in the office
- Accurately record, update, and document requests using the IT service desk system
- Resolve incidents with printers, copiers, and scanners
- Maintain a first-class level of end-user service ensuring that all end users are treated efficiently and in an appropriate manner
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
- Be involved with regular project work Including major infrastructure changes and general Inventory changes
Salary benchmarks
Our take
Holding the title of “the original fintech payments company”, Caxton has been disrupting the fintech industry since 2002. The FCA-regulated company has developed a simple API-driven platform that delivers a wide range of financial services, combining currency expertise with pre-paid cards, to power various global payments for businesses and individuals across the globe.
With over 600,000 customers, the company processes 8.6 million transactions per year, totalling over £1 billion in annual turnover. Among its list of partners is BaaS provider OpenPayd, which has enabled Caxton to expand its capabilities, such as issuing unique IBANs to its users, therefore offering plug-and-play banking products and services from a single API.
The company’s proven dedication to the continued development of its platform is a sure sign of its ability to adapt to the ever-evolving fintech industry. Additional strategic partnerships and strong marketing campaigns should see Caxton command an even larger stake in the £700 billion (and growing) addressable market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (1 round)
Nov 2021
$2.3m
SEED
Total funding: $2.3m
Company benefits
- Best in class IT equipment and full support
- Great private working space within the Beyond at Aldgate Tower Shared Office with free coffee, Barista and beer on tap
- 25 days holiday (plus bank holidays)
- Contributory Pension and Life assurance
- Private Medical Plan
- Preferential FX rates for friends and family
Company HQ
Whitechapel, London, UK
Leadership
Rupert Lee-Browne
(CEO)Co-Founder and Director of EggsBenefit, the first online system for caterers and suppliers.
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