Customer Success Business Analyst, HiBob
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A modern HR platform powering productivity, engagement, and retention
Posted today
A modern HR platform powering productivity, engagement, and retention
1001+ employees
Posted today
+ Share Options
1001+ employees
Company mission
To create a modern work experience that empowers organisations to be remarkable.
Role
Who you are
- Bachelor’s degree in Business, Finance, Economics, Data Analytics, or related field, or equivalent work experience
- 2–3 years of experience as a Business Analyst in B2B SaaS, ideally in Customer Success, Revenue Analytics, or Product Analytics
- Experience working with AI platforms as thought partners and solution enablers (strong advantage)
- Proficiency in SQL and data tools (e.g., Snowflake, Tableau, Looker, Excel), with proven ability to optimise queries, build dashboards, and automate reporting
- Strong knowledge of Salesforce and customer data platforms
- Excellent analytical, problem solving, and critical thinking skills, paired with strong business acumen
- Strong communication skills, with the ability to present complex data in a clear, concise, and actionable manner
What the job involves
- As a Customer Success Business Analyst, you will play a pivotal role in driving revenue expansion by analysing customer behaviour, uncovering growth opportunities, and enabling data-driven decision-making
- You will collaborate with Strategy, Customer, Product, and Finance teams to translate insights into strategies that deliver sustainable growth and enhance customer lifetime value
- Build and own reporting infrastructure across CS Department (CSM, PS, Partners, CX): define source-of-truth KPIs, design scalable data models, create dashboards, and maintain clear documentation
- Deliver clear, actionable insights across CS Department: turn complex data into concise narratives and recommendations using dashboards, write-ups, and presentations
- Deep-dive Professional Services performance: track and analyze KOTL, CSAT, Readiness Score, TTL, utilisation, and budget variance; identify drivers and partner with PS leaders on actions
- Monitor retention health across CS Department: build and maintain churn, NDR, and GDR reporting, plus cohorts and leading indicators to predict risk and surface expansion opportunities
- Scale operational excellence across CS Department: streamline and automate processes, standardise definitions, and drive adoption through user training and enablement
- Establish business rhythms across CS Department: publish weekly and monthly scorecards, dashboards, and executive reviews that keep stakeholders aligned on performance and priorities
- Evolve how we operate across CS Department: pilot new analytical techniques and AI-enabled tools to improve forecasting, planning, and productivity
- Run targeted analyses across CS Department: execute ad hoc deep dives, experiments, and scenario models to inform strategy and key decisions
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amount of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services is big and growing.
Hibob have attracted high profile customers like Monzo, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's recent acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- Flexible hybrid working model
- Work from home allowance: to get your home office set up how you like it
- Volunteering days: Two days each year to support your community
- Employee referral program paying up to $2,500 for each successful referral
- Work from anywhere: Temporary remote work from anywhere in the world for up to two months (after six months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob Balance Days: A company-wide long weekend at the beginning of each quarter (four additional days of leave)
- Generous annual leave allowance
- Pension scheme
- Birthday day off: Take the day off and receive a special gift
- Cash allowance for health insurance
- Travel season ticket loan
Company values
- Bring me, win as we: When we come together as a global team, we can build something trailblazing. Every Bobber can show up as their authentic self, strengthening the connections in our village and having an exponential impact.
- Build the exceptional: Everyone contributes to building the exceptional at HiBob. We are leading the way in what a functional, flexible, and fun HR platform and mindset looks like.
- We do what we say: We are intentional and take pride in aligning our actions with our words. We deliver today on the promises we made yesterday. We actively use our product and seek to drive best practices.
- Trust and empower each other: Bobbers shine when those around them shine, too. We hire smart people who have the freedom to do their jobs in the best possible way.
- Interact with transparency and openness: Information is a resource to be shared, not a resource to be guarded.
- Grow through what we go through: We need to be agile and adapt. With every challenge and experience we go through, we learn, improve, and remain resilient.
Company HQ
London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously SVP of Technology at Kenshoo, VP of IT Business Management at VMware, and VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. He also spent two years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Joined HiBob in 2021 as SMB Customer Success Manager and grown to lead the Global SMB Account Manager team in the Customer Growth division, driving scalable growth and success with global customers.
Joined the CX team in 2018 and helped build the SMB CSM team as one of its first members. Has progressed through leadership roles and is now Head of SMB Customer Success, driving adoption & retention.
Joined as a Customer Success Manager in 2022 before moving to our Sales Engineering team after 18 months. Has since been promoted to Senior Sales Engineer, supporting our Partnerships team.
Diversity, Equity & Inclusion at HiBob
- Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
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