Customer Marketing Manager, Morning Consult
Intelligence
$81.7-130k
+ Variable compensation and an equity grant
Decision intelligence
Be an early applicant
Decision intelligence
201-500 employees
Be an early applicant
$81.7-130k
+ Variable compensation and an equity grant
201-500 employees
Company mission
To improve how global business, financial, and government leaders make decisions.
Role
Who you are
- 3-5 years of experience in B2B SaaS marketing, customer marketing, or a related field
- Experience supporting or executing customer engagement programs, such as webinars, events, or ambassador initiatives
- Strong written and verbal communication skills, with the ability to help develop customer stories, case studies, and use-case content
- Familiarity with lifecycle marketing, retention, or expansion campaigns in partnership with Customer Success or Account Management teams
- Ability to manage or support customer feedback programs (e.g., NPS surveys) and share actionable insights with internal teams
- Collaborative mindset, with experience working cross-functionally with marketing, product, sales, and customer success teams
- Organized and detail-oriented, able to manage multiple projects and deadlines in a fast-paced environment
- Exposure to SaaS product rollouts, customer communications, or product education is a plus
- It is not required that you meet every qualification listed. A combination of education, training, and relevant experience providing the required knowledge and skills may qualify you for consideration
What the job involves
- Morning Consult is seeking a driven and collaborative Customer Marketing Manager, Intelligence to join our growing team
- In this key role, you will be responsible for deepening customer engagement and driving retention and expansion across our SaaS client base
- You will work closely with our Demand Generation, Client Success, and Product Marketing teams to execute impactful lifecycle and expansion campaigns, amplify customer stories, and deliver engaging programs such as webinars, events, and ambassador initiatives
- Your work will also include supporting product rollouts, managing customer communications, and launching feedback programs like NPS surveys to surface actionable insights
- You will play a pivotal part in shaping how we connect with and celebrate our customers, helping to develop scalable case studies and use-case content that highlight the value of our solutions
- This is an exciting opportunity to collaborate cross-functionally, manage multiple projects in a fast-paced environment, and directly influence customer satisfaction and growth
- Drive retention & upsell: You'll partner with demand gen and Client Success/Account Management teams on lifecycle and expansion campaigns
- Amplify customer stories: Collaborate with Client Success and product marketing to develop scalable case studies and use-case content
- Run scaled engagement programs: Execute customer webinars, events, and ambassador programs
- Support product rollouts: Manage comms and education around new features to customers
- Own customer surveys: Launch NPS surveys and share insights across team
Our take
What began as a single poll looking at the American youth has become one of the fastest growing technology companies in North America, as previously classified by Deloitte. Morning Consult is a global decision intelligence company that specialises in online survey research technology.
It has become a first port of call for many industry leaders who want access to its technology that offers insights, news, and analysis at speed and scale. This position is down to the company’s access to over 100 million people globally, generating tens of thousands of daily interviews. Morning Consult's impressive client base represents more than half of the Fortune 500, including many companies that feature in the Top 10 in their respective fields.
Unlocking unicorn status in 2021, this new status and capital will see its development of additional AI applications whilst continuing to grow its global data collection infrastructure. Despite a round of layoffs in 2024 undertaken to aid profitability and product development, the company will maintain its top-tier seat within the rapidly-growing decision intelligence market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2021
$60m
SERIES B
May 2020
$31m
SERIES A
Total funding: $91.1m
Company benefits
- 401(k): 5% Employer Match; Immediate Vesting.
- Health, Dental & Vision: PPO & HSA Options; Cost-free Dental.
- Flexible Vacation: Take What You Need; 16 Company Holidays.
- Caregiver Leave: 12 Weeks Fully Paid; UrbanSitter Partnership.
- Lifestyle Spending Account: $50 per month.
- Phone Reimbursement: $80 per month.
Company HQ
Penn Quarter, Washington, DC
Leadership
Alexander Dulin
(CTO)Received a Bachelor of Arts in Political Science from University of Rochester before founding Morning Consult.
Kyle Dropp
(President)Previously served as an Assistant Polling Analyst for The Washington Post. Has experience as a Researcher for Princeton University, Harvard Election Data Archive and Stanford Spatial Social Science Lab, before spending nearly 5 years as Assistant Professor of Government for Dartmouth College.
Max Courtney
(CCO & Co-Founder)Prior to serving as CCO, acted as Director of Business Development and later as Chief Revenue Officer for Morning Consult.
Michael Ramlet
(CEO & Co-Founder)Previously served as the Principal of Purple Strategies. Continues to be a Member of The Economic Club of Washington, Page Society , and The Economic Club of Chicago, whilst sits on the Board of Advisors for the University of Minnesota.
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