IT Support Specialist, Robinhood
CA$73-85k
+ Bonus & Equity
More information about location
Commission-free stock trading platform
Open for applications
Commission-free stock trading platform
1001+ employees
Open for applications
CA$73-85k
+ Bonus & Equity
More information about location
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- The ideal candidate is an excellent communicator and fast learner seeking an empowering environment to boost their IT skills
- Previous enterprise technical support experience: Google Workspace, Okta, Slack, etc
- Excellent customer service and troubleshooting abilities in in-person and remote-working environment
- Comfortable problem solving with multiple operating systems, mainly macOS (iOS, Android, Linux, Windows) preferably in an enterprise environment
- Previous experience with MDM solutions
- Ability to administer and solve: VPNs, password managers, two-factor authentication, single sign-on and security protocols
What the job involves
- We’re looking for a Support Engineer to join our Support Engineering team to support Robinhood’s continued growth and our Robinhoodies across multiple offices. You will work closely with Hoodies across the whole company
- Act as the first point of contact to resolve and assist Robinhood employees with technical issues including software and hardware, mainly macOS platform
- You will work in the local office on most days
- Support Enterprise software and applications as it relates to the team and provide support/resolution for a wide variety of services. Advance high priority problems or outages to other internal teams for immediate resolution
- Own the follow through, communication and updates throughout
- Work with Robinhood employees to fix various infrastructure on-site, remote connectivity and access issues (WiFi, Zscaler, VoIP, etc.)
- Carry out onboarding and offboarding tasks, including hardware setup, access management, asset management, and develop process improvements
- Participate in Release and Change Management as new solutions are deployed to the employee community. Explain the benefits, provide education, and solve issues
- We will help roll out new security releases and resolve software and hardware-related compatibility problems
- Continuous improvement around processes and employee happiness. Identify trends to find opportunities for positive change
- Use insights gained through direct support and data analysis to improve user journeys and prioritize solutions
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Its innovative model thrives on premium features like increased buying power and extended trading hours, attracting a younger audience drawn to meme stocks like AMC and GameStop.
But Robinhood's not just about quick thrills. The company claims its mission lies in catering to "the unmet needs of the next generation," evidenced by its "Robinhood Retirement" launch, targeting gig-economy workers often excluded from financial planning. This commitment to accessibility aligns with its core values.
However, 2023 brought unexpected turbulence, as Robinhood became entangled in the FTX cryptocurrency exchange bankruptcy scandal when it emerged that the US Department of Justice seized hundreds of millions of dollars of the company's shares tied to FTX founder Bankman-Fried. Despite these challenges, Robinhood successfully bought back the missing stock, and its impact on democratizing finance remains undeniable.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
39% female employees
-23% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company benefits
- Well-being - Premium medical, dental, and vision insurance
- Family & home life - Parental leave, personal prosperity benefits
- Comfort & care - Annual lifestyle stipend
- Office life - Catered meals and fully stocked kitchen, commuter benefits
- Growth - Education and training, community events, career mentorships
Company values
- Safety First: Robinhood is a safety-first company
- Participation is Power: At Robinhood, the rich don’t get a better deal
- Radical Customer Focus: We exist to make our customers happy
- First-Principles Thinking: We make bold bets and challenge the status quo
Company HQ
Downtown Menlo Park, Menlo Park, CA
Articles
Leadership
Vlad Tenev
(Co-Founder)Studied Mathematics at Stanford University, where they met their fellow co-founder. Dropped out of a PhD to start Robinhood.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their fellow co-founder.
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