Sales and Support Lead, Visor
$65-115k
+ Equity
More information about location
Connected, collaborative spreadsheets
Job no longer available
Connected, collaborative spreadsheets
21-100 employees
Job no longer available
$65-115k
+ Equity
More information about location
21-100 employees
Company mission
To improve the way the world works.
Role
Who you are
- We believe that sales is as empathy-driven as it is solution oriented. That’s why we’re looking for someone who takes a human-centered approach and can deeply understand customer needs
- 3+ years in sales or business development at a small company (less than 10 salespeople) or direct experience as an entrepreneur responsible for selling
- Strong, concrete evidence of entrepreneurship or leadership in your past
- Extraverted and energized by talking to new people
- Comfortable with rejection and persistent when pursuing important conversations with prospects and customers
- Experience writing highly-personalized email outreach
- Familiarity with basic sales processes and frameworks (e.g. SPIN, MEDDIC, Sandler, Inbound)
- Natural at building deep relationships with new people
- Extraordinary technical savviness - you are very comfortable using, configuring, and explaining how to use SaaS apps
What the job involves
- We are looking for our founding sales and support lead to join our New York-based team and own our sales function
- This role will involve about 50% proactive customer outreach, 40% focus on existing customers, and 10% reactive engagement to support requests
- Our sales & marketing strategy focuses on principles of product-led growth, self-service onboarding, and low-touch
- That means our needs are primarily about helping users solve their problems and build great stories with their data
- Within 3 months, you’ll be autonomously assisting customers via chat and Zoom support sessions, communicating outcomes to the rest of the team, and adding and categorizing feedback to help guide the product team in prioritizing feature enhancements
- Within 12 months, you’ll have developed customer retention plans, established strong relationships with high value users, and published heaps of valuable support content across various channels to empower our users to optimize their Visor usage and expand engagement across their teams
- Using prospecting strategies to schedule calls with leads
- Maintaining a regular cadence of checking in with customers
- Promptly responding to support tickets and chat inquiries during working hours (and providing appropriate levels of coverage during nights and weekends)
- Owning the full life-cycle account management process from onboarding new customers to managing the upgrade and renewal process
- Maintaining an accurate CRM for logging customer interactions and learnings
- Logging all of your customer interactions promptly and generating specific feedback items generated from each interaction
- Maintaining a customer health-scoring system to identify customers in need of extra attention
- Achieve a minimum of 5 calls per week with prospects and customers
Our take
Spreadsheets are a widely used tool in the workplace for a number of important tasks, but more recently the innovation surrounding them has slowed down. Many spreadsheet applications today are complicated to integrate, causing challenges when working in conjunction with other software applications or systems.
Taking on this challenge is Visor, a New York-based company connecting spreadsheets to internal applications. Unlike other productivity and collaboration tools, Visor includes data directly from other applications and turns it into one flexible, integrative product.
The company has steadily built a name for itself and is now trusted by a number of the world's leading organizations including Doordash, Amazon and Samsung. The company is well-positioned to further accelerate its product and take on the market with its innovative utilization of spreadsheets.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Sep 2021
$5m
SEED
May 2016
$0.1m
SEED
Total funding: $5.1m
Company benefits
- Unlimited vacation days (with mandatory two weeks)
- Generous budget for purchasing equipment to work from home
- Be a charter member of the founding team of a venture-backed company
- Generous equity
- Semi-flexible work hours + remote work
Company HQ
Chelsea, New York, NY
Leadership
Michael Yaroshefsky
(Founder & CEO)Also Founder & CEO at MCP Manager. Previously worked as a Senior Analyst at Insight Venture Partners. Also founded and served as the President at MikeYaroSoft.
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