Senior Staff Product Operations Manager, Productboard

• 7+ years of experience in product management, product operations, or a related role in a fast-paced, growth-stage technology company
• Experience in a B2B SaaS environment or with enterprise software products
• Proven track record of developing and scaling operational processes within a product or technical organization
• Strong analytical skills with the ability to develop frameworks, measure impact, and make data-driven decisions
• Experience managing complex cross-functional initiatives and ensuring alignment across multiple teams
• Excellent communication and leadership skills, with the ability to influence and partner effectively with teams across all levels
• Familiarity with product development frameworks (e.g., Agile, Scrum) and product management tools (e.g., Productboard)
• Experience working with OKRs, product performance metrics, and data analysis tools
• Ability to thrive in a fast-paced environment, navigate ambiguity, and manage multiple priorities simultaneously

Desirable

• As a Staff Product Operations Manager, you will play a critical role in driving operational excellence across the product organization
• You'll partner with product management, engineering, design, and go-to-market teams to streamline processes, enhance product development efficiencies, and enable the team to deliver high-impact results
• You will also act as a thought leader within the product operations community, specifically around the use of Productboard’s own platform
• Operational Strategy: Develop and implement operational frameworks that improve cross-functional collaboration, optimize the product development lifecycle, and drive alignment with business goals
• Process Improvement: Identify and implement processes to improve the efficiency of product planning, execution, and delivery, minimizing bottlenecks and ensuring clear handoffs between teams
• Cross-organizational Processes: Build processes that ensure alignment between Engineering, Product, and Design (EPD) teams with go-to-market (GTM) teams, fostering a collaborative environment and accelerating the successful launch and adoption of products
• Product Enablement: Create systems that empower the product management team to collaborate effectively and scale efficiently as the organization grows
• Product Data & Insights: Build and maintain robust reporting mechanisms to provide visibility into product performance, team metrics, and key KPIs, enabling data-driven decision-making
• Lead Major Product Launches: Orchestrate the operational processes for significant product launches, ensuring all cross-functional teams (EPD, GTM, Support, etc.) are aligned and prepared
• Drive Operations for Productboard: Oversee the effective use and operations of Productboard within the organization, ensuring that the team leverages its capabilities to improve decision-making, product planning, and customer feedback management
• Product Planning: Manage product planning processes, including quarterly OKR setting, roadmapping, and product review cadences, ensuring alignment across the organization
• Stakeholder Management: Collaborate closely with product, engineering, design, marketing, and other cross-functional teams to ensure seamless communication and alignment on priorities and goals
• Change Management: Lead change management initiatives that involve the rollout of new processes, tools, and methodologies within the product team, ensuring smooth transitions and adoption
• Championship: Evangelize product operations best practices in the community and with customers