Lead / Senior Technology Strategy & Operations Analyst, Just Eat Takeaway.com
2-3 days a week in office
Global online food, grocery and retail delivery marketplace
Be an early applicant
Global online food, grocery and retail delivery marketplace
1001+ employees
Be an early applicant
2-3 days a week in office
1001+ employees
Company mission
Empowering everyday convenience.
Role
Who you are
- Strategic thinker, with a proven ability to connect engineering performance metrics to business outcomes and financial performance
- High proficiency in data analysis and visualisation, with mandatory expertise in SQL for data extraction and manipulation
- Strong understanding of modern software development methodologies (Agile, Scrum, Kanban), DevOps principles, and familiarity with engineering tools (Jira, GitHub/GitLab, CI/CD)
- Deep curiosity to investigate, with exceptional communication, influencing, and presentation skills, with a track record of successfully presenting complex, data-heavy findings to senior executive stakeholders
- Experience applying data-driven methodologies such as Value Stream Mapping or process optimisation frameworks (e.g., Lean, Theory of Constraints) to drive excellence
- Confident leveraging experience using modern visualisation tools (Tableau, Power BI, Looker) to build self-service reports
What the job involves
- We are seeking a highly strategic and influential Lead Technology Operations & Strategy Analyst to join our Strategy & Operations team
- This is a strategic investigation role, not a reporting role
- Your primary goal is to act as an internal consultant and data investigator, working directly with the CTO and Technology Leadership Team to lead the effort to unlock organisational speed
- You will translate complex engineering metrics into a clear, compelling, and commercially-aware Technology Scorecard and recommendations that inform strategic investment and process improvement decisions
- Reporting to: Head of Strategy & Operations, Technology
- Data-driving the strategy: Prepare and present regular insights on organisational health, delivery performance, and progress against improvement goals, recommending specific, high-impact strategic interventions
- Strategic investigation: Drive engineering excellence by centralising KPIs that measure health, predictability, and velocity
- Build and own the Technology Scorecard, leveraging engineering data (e.g., Jira, GitHub, Jellyfish) to track key flow and DORA Metrics (e.g., Cycle Time, Lead Time)
- Apply principles from the Theory of Constraints and Value Stream Mapping to diagnose root causes of delays and identify opportunities for increased throughput
- Executive Storytelling: Translate complex quantitative analysis (bottlenecks, efficiency trends, ROI analysis) into clear, concise, and actionable insights for senior leadership audiences, including the CTO
- Operational Data Proficiency: Become the expert user of our engineering operational data. Strong proficiency in SQL for data extraction and manipulation is required
- Self-Service: Design and build insightful, self-service reports and dashboards using tools Tableau, or Looker, empowering engineering leadership to make continuous, data-driven decisions
Our take
Just Eat Takeaway, born from the merger of Just Eat and the Dutch-born Takeaway.com, stands as a formidable force in the realm of food delivery. Surpassing expectations, this union has made way for the world's largest online food delivery entity outside of China. Bolstering its stature further, the company made a significant move in 2021 by venturing into the US market through the acquisition of Grubhub, solidifying its position as a major player in the industry.
However, amidst its successes, Just Eat Takeaway faces competition from competitors like Uber Eats and Deliveroo. While it dominates the UK market, its global revenue pales in comparison its its rivals, such as Delivery Hero and DoorDash. Nonetheless, the company's established stronghold in one of the world's largest food delivery markets offers a degree of stability amid the fluctuating demands of customers witnessed in recent years.
To stay in the game, Just Eat Takeaway has grown to operate across 17 countries and 356,000 partners, via acquisitions and organic growth. It's also entered the grocery and retail delivery market alongside its primary restaurant delivery service. Though one of the last to venture into the grocery delivery sector, it has secured a partnership with the Co-Op, indicating a proactive approach to the market. Furthermore, the company continues to carve out its niche by offering exclusive services, such as being the sole courier for Domino's Pizza in the UK and Ireland, adding unique value to its offerings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Employee endorsements
Nice people
"The people make JET! There is a very social culture making it easy to meet new people and get to know your team. Everyone is so friendly and ensure..."
Funding (2 rounds)
Apr 2014
$84.9m
SERIES B
Jan 2012
$15.2m
SERIES A
Total funding: $100m
Company benefits
- Leisure and Lifestyle: These benefits are designed to help you make the most of your time and enjoy everyday life: Generous annual leave entitlement | An additional day off to celebrate your birthday - take it whenever suits you | Flexibility to buy or sell holiday days (within an annual limit) | Monthly meal allowance to enjoy food at work or at home | Access to discounts, cashback offers and savings via an employee portal
- Protecting the Future: These benefits are designed to give you and your loved ones peace of mind: Life insurance cover from your first day of employment | Income protection support if you're unable to work due to long-term illness or injury | Pension scheme with company contributions and the flexibility to increase your own contributions
- Health and Wellbeing: Helping you stay physically and mentally healthy: Private medical insurance options, depending on your role and location | Enhanced family leave for maternity, adoption, paternity, and shared parental leave | Annual eye care benefits, including eye tests and financial support for glasses | Confidential Employee Assistance Programme (EAP) | Office perks including healthy snacks and drinks | Mental health support, including on-site coaching and access to wellness platforms
Company values
- Lead: We’re proud to be a global leader in the online food and retail delivery market. Not just in choice and order numbers, but also by creating innovative and sustainable solutions
- Deliver: We deliver more than just fantastic food and goods, both to our customers and ourselves. We work together to ensure success and grow our business
- Care: We care for our customers and restaurant partners by understanding their needs. This care also extends to society at large, from ethical choices to environmental initiatives
Company HQ
Eastern Docklands, Amsterdam, Netherlands
Articles
Leadership
Jitse Groen
(CEO)Originally the founder of Takeaway.com, prior to the company's 2020 merger with Just Eat. Previously served as CEO for GRIB BV.
Diversity, Equity & Inclusion at Just Eat Takeaway.com
- With a global presence in 17 markets and employees from over 100 nationalities, our inclusive company culture is central to everything we do and we are comÂmitÂted to livÂing our valÂues to creÂate a place in which everyone feels they truÂly belong.
- We want to encourage everyone to step into each other's world and to embrace new perspectives, continue to inspire innovation and, ultimately, to gain valuable insights that creates a sense of belonging and help grow our global business.
- ​​​​​​​Our Communities are the heart of our culture. They are employee-led advocacy groups supported by company resources and budget, driving inclusion and diversity through collaboration on internal communications, organising and sponsoring events, and empowering allyship.
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