Principal Designer, Birdeye

Website & Digital Experience

Salary not provided

CSS

HTML

JavaScript

Figma

Senior and Expert level

San Francisco Bay Area

Office located in Palo Alto, CA

Review management platform for businesses

Open for applications

Review management platform for businesses

1001+ employees

B2BEnterpriseMarketingCustomer service

Open for applications

Salary not provided

CSS

HTML

JavaScript

Figma

Senior and Expert level

San Francisco Bay Area

Office located in Palo Alto, CA

1001+ employees

B2BEnterpriseMarketingCustomer service

Company mission

To help businesses thrive in the digital world by providing businesses with an intuitive, innovative, and integrated solution with embedded AI and automation that's easy to use and scale.

Job

Company

Role

Who you are

Bachelor’s degree in Design, HCI, or a related field (or equivalent experience)
7+ years of experience in web, digital, or brand design, including experience in a senior or principal-level role
A portfolio demonstrating exceptional visual craft, modern web experiences, and strong brand-led design
Deep expertise in Figma and modern design/prototyping tools
Strong understanding of UX, interaction design, typography, layout, and motion
Working knowledge of HTML, CSS, and JavaScript
Proven experience mentoring and leading designers
Strong communication skills and the ability to influence at all levels of the organization

What the job involves

We are seeking a Principal Designer to lead and elevate our global web and digital experiences
Based in Palo Alto, this role will define and evolve our brand’s digital expression as we move further upmarket into the enterprise
You will set the creative direction for our premium, high-impact digital presence while managing and mentoring a high-performing design team in India
This is a highly visible, hands-on leadership role that blends strategic thinking, brand stewardship, and exceptional craft
You will own the end-to-end design vision for our website and prospect-facing digital properties, partnering closely with executives and cross-functional leaders to ensure our brand is consistently expressed through world-class, high-performing digital experiences
Own and evolve the creative and brand vision for our global website and prospect-facing digital experiences, setting a premium, enterprise-grade design standard
Define how our brand shows up digitally, translating positioning, messaging, and strategy into cohesive, world-class experiences
Lead the end-to-end UX and visual design across desktop, mobile web, and app, ensuring consistency, quality, and performance
Translate business goals, brand strategy, and user needs into elegant, intuitive, and conversion-focused experiences
Apply CRO insights, user research, and experimentation learnings at scale to continuously improve performance
Partner with product, marketing, growth, engineering, and executive stakeholders to align design, brand, and business outcomes
Lead, mentor, and grow a design team based in India, raising the bar for craft, ownership, and execution
Establish and maintain design systems, standards, and guidelines across all digital properties

Our take

Birdeye is a customer experience platform providing over 100,000 businesses with an all-in-one platform to effortlessly manage their online reputation, connect with prospects and gain customer experience insights.

While other software companies have been downsizing investments in innovation and people, Birdeye has recently released new products as well as hiring top talent. For the past five years, the company has been the highest-rated reputation and customer experience platform and even got the rare distinction of rating #1 in sixty-four categories on G2.

Closing multiple funding rounds, Birdeye has received backing from investment organisations like Accell-KKR, Trinity Ventures and World Innovation Lab. With the capital gained Birdeye has the ability to accelerate its development and focus on expanding its international presence into Australia, New Zealand, and the United Kingdom.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (4.3)

Trustpilot (3.5)

Company

Funding (last 2 of 3 rounds)

Mar 2022

$60m

SERIES C

Feb 2017

$25m

SERIES B

Total funding: $93m

Company benefits

100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
Flexible PTO
401(k) with company match
Flexible work from home options available
Maternity & Paternity Leave
Employee Resource Groups - network with like-minded "Birds"
Abundant opportunities that come with a dynamic and fast-growing organization!

Company HQ

Evergreen Park, Palo Alto, CA

Leadership

Naveen Gupta

(Co-Founder & CEO)

Former Yahoo Executive and RingCentral CPO. Was chosen as the EY Entrepreneur of the Year in 2021.

Neeraj Gupta

(Co-Founder & President)

Previously worked as an Engineering Architect at Oracle, Yahoo and Safeway.

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