Communications Specialist, Firstup
$60-80k
Workplace communication platform
Job no longer available
Workplace communication platform
201-500 employees
Job no longer available
$60-80k
201-500 employees
Company mission
To improve the employee experience at every moment that matters, large and small.
Role
Who you are
- Bachelor’s degree in Journalism, Communications, Marketing, Business Administration, or similar field of study, or commensurate professional experience
- Four or more years of experience in communications, marcomm or digital community support
- Experience using internal communications platforms and tools; experience using Firstup platform preferred
- Excellent writing and proofreading skills, with demonstrated expertise of AP Style guidelines, and the ability to tailor and target messages across audiences and channels; ability to create graphics and edit video a plus
- Ability to manage multiple projects, meet deadlines and adapt to evolving priorities
- Growth mindset and passion for employee and customer engagement
- Strong interpersonal skills in building relationships and collaborating with internal and external stakeholders
- If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us
- This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit
What the job involves
- The Communications Specialist plays a key role in shaping and executing Firstup’s internal communications and customer community strategy
- This role owns the planning, creation, and execution of high-impact communications that engage employees and customers, advance key initiatives, and strengthen connection to the Firstup brand
- The Communications Specialist manages daily platform operations, while identifying opportunities to elevate our content strategy
- They bring forward ideas for content strategy, translate business priorities into compelling narratives, and use data insights to improve communication effectiveness and engagement
- Own and execute content plans and editorial calendars for internal communications and the customer community platform, ensuring timely and relevant delivery
- Create compelling content to support Firstup’s Strategic Priorities that aligns and engages employees, drives measurable engagement, and supports business outcomes
- Plan, create and execute communications campaigns to support key initiatives, product launches, events from concept through delivery and optimization
- Edit, publish, and elevate customer stories, employee voice, and functional content to drive engagement and advocacy
- Partner with cross-functional stakeholders to translate business goals into clear, cohesive communication plans and messaging, resulting in positive outcomes for the business
- Analyze engagement data, platform performance, and audience behavior to identify trends, generate insights, and recommend improvements
- Continuously test, refine, and optimize content formats, cadence, and channels to improve reach and engagement
- Manage details for virtual events such as Town Halls, AMAs, internal awards events, and customer-led sessions, owning logistics, content coordination, promotion and execution
- Lead efforts to recognize internal and external community contributors, strengthening participation and connection
- Maintain platform health and governance, including content organization, tagging, archiving, and hygiene best practices
- Build strong relationships with partners across the business to source stories, identify opportunities, and ensure message alignment
- Lead as an expert and trusted communications partner, advising stakeholders on messaging, timing, audience targeting and channel strategy
Our take
As hybrid and remote work models become commonplace, workplace communication struggles to keep pace. many companies now grapple with burnout and digital fatigue, compounded by the absence of regular face-to-face interaction, leaving HR teams and managers searching for effective engagement strategies.
Enter Firstup, a solution designed to tackle this challenge head-on. It offers a workplace communication platform that seamlessly integrates with a company's HR systems. By tapping into data from recruitment, performance management, talent acquisition, and other sources, first build detailed employee profiles. This enables companies to craft and deliver personalised engagement initiatives, ultimately enhancing productivity and retention rates.
With a track record of success, Firstup has recently surpassed the $100M mark in annual recurring revenue and clinched the prestigious 2023 HR Tech Award for Employee Experience. Already trusted by over 40% of the Fortune 100, including industry giants like Amazon, Holton, and Ford, Firstup is poised to continue growth. Its ability to adapt to the evolving needs of the modern workforce ensures it remains a key player in the realm of workplace communication and engagement.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Company benefits
- Health Coverage: Doing your best starts with feeling your best. We provide fully paid medical, dental, and vision for employees, plus 70% for dependents
- Flexible Time Off: You can’t mobilize if you don’t rest and recharge—so take as much paid time off as you need
- Fruity Umbrella Drink Bonus: When we say we want you to take time off, we mean it. To encourage you, we offer extra compensation when you take time off in full-week increments
- Retirement Plan: There’s life beyond work, and someday there will be a lot of it. We’ll help you save for that time
- Professional Development: We invest in our people and build their skills for the future of work—no matter where that future takes them
- Family Leave: We support making big changes, and nothing will change your life more than bringing a child into your family. That’s why we offer 12 weeks of fully paid family leave for all parents
- Volunteer PTO: We give you paid days off to give back because we want our workforce to be a force for good
- Commuter Benefits: Although much of our workforce is remote, when we do head into the office, we subsidize eco-friendly ways to get there
Company HQ
Financial District, San Francisco, CA
Leadership
Nicole Alvino
(Co-Founder, Chairwoman & CEO)Previously the founder and CEO of Dermalounge. They also worked at Enron Europe as an Analyst and Associate.
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