Renewals Manager, Stripe

• 7-10 years of technology sales or account management experience with 3-5 years of people management experience
• Thrives in settings with a high level of autonomy to create strategy, direction, and structure
• Experience leading sales, account management and operations in an early stage, high-growth technology environment, forecasting and managing a high growth business for multiple quarters
• Ability to hire, train, and coach a high-performance Renewals team
• Ability to support the Renewals Specialists’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
• Demonstrated passion for Stripe’s mission

Desirable

• The Renewals Team focuses on facilitating contract renewals at Stripe, ensuring we protect our margins and grow our revenue base
• We partner with sales on the analytical and advisory aspects of a renewal, including identifying upcoming renewals, determining historical consumption and pricing, positioning value, surfacing upsell/cross-sell opportunities and helping close deals with good outcomes for Stripe and the user
• The Renewals Manager will partner with global sales leaders, Sales Strategy & Operations, Customer Success and internal partners to define, manage and execute contract renewals for Stripe’s existing user base
• We are looking for a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight
• Ideal candidates will have management and leadership experience scaling a technology sales team, superior communication skills, helping teams deliver on ambitious targets
• Recruit, train, and lead a team of Renewals Specialists
• Develop the long-term vision and strategy for the team and manage day-to-day operations, with a focus on performance against key sales metrics
• Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
• Coach, mentor, and guide the team in developing consultative and solution-based renewals and sales skills
• Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
• Inspire, motivate, and enable individual development to promote career growth of direct reports