Deal Desk Specialist, Emplifi
Americas
More information about location
Customer engagement platform
Be an early applicant
Customer engagement platform
501-1000 employees
Be an early applicant
More information about location
501-1000 employees
Company mission
To help enterprise-level brands close the customer experience gap across the entire CX journey.
Role
Who you are
- The Deal Desk Specialist focused on transactions and approvals should have excellent attention to detail, strong organizational, communication and project management skills, as well as the ability to manage multiple tasks and priorities simultaneously
- Bachelor’s degree and 2-4 years of experience in highly quantitative fields
- Proven skills in salesforce.com
- Proven track record of deal desk management and operations
- Strong analytical and technical skills, with a willingness to be hands-on including using pivot tables and/or BI tools to mashup and report data
- Exceptional communication skills and is able to simplify and present complex deal concepts to sales and executive audiences
- An incredibly curious, proactive, and growth-minded approach to your work
- Relentless setting of aggressive short- and long-term goals and possesses a strong internal drive to achieve them
- Ability to work cross-functionally with partners across different teams, clearly articulate intents, and properly negotiate to align goals and results
What the job involves
- The Deal Desk Specialist focuses on helping with transactions and approvals, is responsible for managing the deal process, improving sales productivity, and ensuring compliance with company policies and procedures
- This role involves collaborating with Sales, Legal, Operations, Security and Finance teams to review deals, assess risks, and provide guidance on pricing and terms
- Focus on the efficiency of the transaction review process and the cohesiveness of the transactions being made by Sales, especially in case of the more complex transactions which require multiple approvals and/or additional consultancy on optimizing the deal structure
- Assist sales in reviewing deal terms and conditions to ensure compliance with company policies and procedures, as well as applicable laws and regulations
- Coordinating with sales teams to ensure that all required documentation and approvals are obtained before closing a deal
- Working with Legal and Finance teams to assess and manage risks associated with a deal, including credit, legal, and regulatory risks
- Managing the approval process for deals, including obtaining approvals from senior management and other stakeholders as required
- Making sure Deal Desk’s involvement on a transaction is always accurately recorded in the company's systems and that all necessary data is captured for reporting and analysis purposes
- Providing guidance, consultancy and support to sales teams on deal pricing, including developing and maintaining pricing models and tools, all while reflecting the nature of the customer’s business as well as the business strategy of Emplifi
- Collaborating with cross-functional teams to streamline and improve the deal process, including identifying opportunities for process automation and optimization
Our take
Companies across all sectors look to constantly improve customer experience and user journeys. It’s important with evolving technologies for companies to stay fluid using customer insight or feedback to tailor experiences and stay relevant. Emplifi is a customer engagement platform designed to support brands with insights needed to understand their customers and provides tools to better the CX journeys.
The company supports deep understanding of the most used social media platforms through to automated AI-powered solutions to iron out bumps in the user journey. Emplifi has created a plethora of cloud products that can be suitable for a multitude of clients, opening themselves up to a wide client base. The company has recently integrated Snapchat and deepened TikTok understanding among the already connected apps, to help convert clients' social media followers into their customers.
The impressive client roster (7,000+brands) includes the likes of Delta Air Lines, Ford Motor Company, and McDonald's. To already be working with household names like these speaks to the reputation the company has already created through its well-performing products. Emplifi received funding in 2022 to accelerate product innovation and growth through existing and new markets, and launched 10 new AI-powered marketing and customer care tools to accelerate its growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Feb 2014
$26m
SERIES C
Nov 2012
$6m
SERIES B
Total funding: $34m
Company benefits
- International, fast paced and rapidly growing environment
- Chance to work with the world’s biggest brands at the CX tech leader
- Agile and open-minded culture, with high levels of trust and flexibility
- Opportunity for professional growth and development
- Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
- Benefits package including Medical, Dental, Vision & Life Coverage Options
- Flexible Working Hours
- Unlimited PTO
- 12 paid Holidays
- 2 Paid Community Service Days
- Company paid STD and LTD
- 401K
- Parental Leave Benefits
- Educational Reimbursement Opportunities
- Referral Bonus Program
- Access to an Employee Assistance Program (EAP)
- Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
Company HQ
Easton, Columbus, OH
Articles
Leadership
Mark Zablan
(CEO)Previously CEO of Socialbakers, CRO of Sitecore and President - Europe, Middle East and Africa for Adobe.
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