Inside Sales Representative, Fresha

• 1+ years in B2B inside sales, SDR, or BDR roles with a proven track record of hitting quota
• Experience selling SaaS, point-of-sale, payments, or technology to SMBs
• Comfortable owning a full sales cycle, not just setting appointments
• A confident, warm phone and video presence that builds trust quickly
• Highly organized with a disciplined CRM habit and ability to manage a fast-moving pipeline
• Resilient, coachable, and genuinely motivated by targets and team wins
• You're competitive. You keep score and you want to win, but you also lift the people around you
• You have a growth mindset. You want feedback, you act on it, and you get better every week
• You're a self-starter. You don't need to be managed, you need to be supported and given room to perform
• You're curious. You ask great questions and you genuinely want to understand the businesses you're selling to
• You're excited about being early. Joining a rapidly scaling team means you'll have real influence on how we build and what we become

Desirable

• We're looking for a high-energy Inside Sales Representative to join our North American team at a pivotal moment: we're scaling aggressively and we want people who want to be part of building something that wins
• This is a full sales cycle role
• You'll own your territory from first outreach to close, converting SMB beauty and wellness businesses onto the Fresha platform
• You'll also play a key role in qualifying high-value opportunities and passing them to our senior outbound BDMs, making you a critical connector in our revenue engine
• If you've sold SaaS or technology to small businesses, have a genuine passion for the beauty industry, and want to be on a team that celebrates results, this is the role for you
• Own the full sales cycle from prospecting and discovery through demo, negotiation, and close for SMB beauty and wellness accounts
• Execute high-volume inbound and outbound prospecting via phone, email, and social to generate and convert new business
• Deliver compelling virtual product demos that connect Fresha's platform to each business's real pain points and growth goals
• Identify and qualify higher-value opportunities, then partner with senior outbound BDMs to hand them off cleanly within their territories
• Run sharp discovery calls to understand how prospects run their business today and where Fresha can make an immediate impact
• Maintain a clean, up-to-date CRM pipeline so your forecast is always trustworthy and your activity metrics tell the right story
• Share real-time market feedback from prospect conversations to sharpen our positioning against competitors
• Collaborate with Account Management and Customer Success to ensure new partners get a smooth, high-quality onboarding experience
• Hit and exceed monthly and quarterly targets on calls, demos, and revenue
• Speed to Lead: Respond to all inbound leads within 10 minutes. This is a non-negotiable SLA and a core performance metric for this role

• Screen Call - Video-call with a member from the Talent Team (30m)
• Skills & Experience - Video interview with one of our sales leaders (45m)
• Culture Fit - Video-call with the General Manager (30m)
• Presentation - Task interview with our commercial team (60m)