Customer Success Manager, Kpler
Power
Data and analytics for trade
Be an early applicant
Data and analytics for trade
201-500 employees
Be an early applicant
201-500 employees
Company mission
To facilitate efficient and sustainable trade through the provision of state-of-the art, technology-led data, analytics and market insight.
Role
Who you are
- +4 years customer success management experience in Shipping, Commodities, Energy Transition, Fintech or Data Solutions.We would be especially interested to hear from you if you possess experience within the Power industry
- Outgoing, personable and a client-focused personTechnical aptitude and ability to articulate technical concepts with both technical and non-technical audiences
- Experience with programming languages is not mandatory to this role; however, familiarity with APIs, data structures and other technical concepts is greatly advantageous
- Someone who is empathic, listens and understands the customer’s needs through strong relationship building
- Capable of adapting to the needs of users in financial firms, ranging from banks to hedge funds and/or physical trading houses/energy majors and service & consultancy providers
- Genuinely care about your clients and take ownership of projects ensuring success from start to finish
- If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination
What the job involves
- Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success
- As a customer success manager, you will play a key role in supporting our maritime clients by understanding their needs and aligning them with our solutions
- Your in-depth knowledge of our Power offerings will be critical to the client's success
- Every day brings new challenges and opportunities for a Kplerian CSM!
- Client Portfolio Management: Proactively oversee the client Power portfolio with a focus on revenue retention and growth, particularly in the Power sector
- Power Industry Expertise: Establish yourself as a trusted Power expert internally and externally, providing effective support to clients and ensuring their long-term success as a key
- Coach users to be experts on our terminal, FTP, API and data integration
- Client Relationships: Build and maintain strong relationships with users and key contacts across the Power accounts that will drive retention and engagement goals
- Collaboration with Commercial teams: Working closely with the commercial teams to define priorities across accounts and align on goals for retention and growth
- Client Health Monitoring: Monitor client health and execute initiatives to maintain strong engagement levels (e.g. minimise zero usage, establish champions etc)
- Cross-Functional Collaboration: Collaborating with product, support and commercial teams to provide a structured, unified approach to client success
- Product Communication: Staying up-to-date on product releases, bugs, and updates, and communicating these to clients in a timely manner
- Creative Client Engagement: Implement creative strategies to engage clients and increase Kpler’s visibility across the user base
- Support the wide Customer Success team: Leverage your expertise of Kpler’s Power products to support the broader Customer Success (CS) team, offering guidance and training where needed. As you will be the primary Power expert within CS, you'll manage your own portfolio while also providing guidance on power-related inquiries and training for the rest of the team
- A strong understanding of our Power solutions is essential, and you are expected to proactively share this knowledge with the wider team
Salary benchmarks
Our take
Even as more and more industries digitise, processes in legacy industries such as trade remain relatively archaic – with commodity markets running on incomplete, dispersed and sometimes inaccurate information. Kpler, founded in 2014, brings data technology to trade, in order to make the space more efficient and sustainable.
Kpler is the leader in its field, claiming ten times the revenue and commercial footprint of its nearest competitor. The company supplies real-time, transparent data on commodity markets, as well as actionable insights for those acting in the industry. Partnerships with leading data providers and analytics firms have bolstered Kpler’s offerings to cover a range of markets across the trading space, cementing its leadership as a provider of commodity market data.
Kpler has received massive funding for its continued expansion, received atop already impressive growth and between 2022 and 2023, acquired five companies. The investment is being used to make more smart acquisitions, of note within the growing maritime analytics and logistics market, hire talent, and accelerate development to ensure it remains at the forefront of its field.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2022
$220m
GROWTH EQUITY VC
Total funding: $220m
Company benefits
- Flexible office policy: Work in office spaces at central locations, sponsored co-working hubs or in a full-remote set-up.
- Home office set-up & monthly allowance: We provide top of the range office equipment along with a set-up budget for whatever you need. Along with a monthly allowance for electricity and Wi-Fi.
- Health insurance coverage: We offer health insurance coverage for employees to ensure you are always safe and healthy.
- Time-off when you need it: Global maternity, parental, medical, festivals, and compassionate leave policies aligned to the contemporary needs of the family, and individual choices.
- Special discounts and offers: Get exclusive access to country-specific employee discount programs (hotel, restaurants, tech products, etc.).
- Regular outings and social events: We hold regular events (online and on-site) for staff to socialise and interact with each other in the team.
Company values
- Be Humble: Always place the interest of the collective before your own.
- Respect & Care for People: Make every person feel comfortable in their own beliefs, decisions, and perspectives.
- Take Responsibility: Always take ownership of your actions.
- Act with Integrity: Be honest and transparent in all your dealings.
- Be Bold: Push the boundaries in order to improve and grow.
Company HQ
Etterbeek, Brussels
Articles
Leadership
François Cazor
(CEO)Non Executive Director at Spark Commodities. Co-founder and former CEO of eCO2Market. Previously an Associate Director at HSBC, with experience in Trading.
Jean Maynier
(CTO)Non Executive Director at Spark Commodities. Co-founder and former CEO of eCO2Market. Previously a System Adviser at CDPQ, with experience as a Business Analyst.
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