Automation Specialist, Bark
Plus share options
2+ days a week in office
Marketplace for Service Professionals
Job no longer available
Marketplace for Service Professionals
201-500 employees
Job no longer available
Plus share options
2+ days a week in office
201-500 employees
Company mission
To revolutionise and become the market leading, go-to online marketplace for professional services.
Role
Who you are
- Degree in Computer Science, Information Technology, or equivalent practical experience
- Demonstrable experience integrating systems for automation of processes and improving system efficiency
- Proven experience working with customer facing platforms, such as Zendesk, Intercom, and Salesforce
- Working knowledge of automation tools such as Zapier, or similar
- Strong knowledge of SQL and Python for scripting and automation
- Previous experience managing technical projects end to end, maintaining key stakeholder relationships throughout the project lifecycle
- Strong problem-solving skills, with a focus on continuous improvement and efficiency
- Excellent interpersonal and communication skills, with a customer-focused attitude
Desirable
- Experience working in multiple operating system environments, such as Windows, macOS, and Linux
- Previous experience working with data analytics tools such as Tableau, and BigQuery
- Working knowledge of Google Workspace and accompanying toolset
- Strong knowledge of cloud computing platforms such as AWS and GoogleCloud
What the job involves
- We are currently seeking a motivated and technically skilled individual to join our team as an Automation Engineer
- This role is vital to improving the operational efficiencies of our business through the optimisation of our processes and SaaS based Infrastructure
- Day to day you’ll be responsible for taking ownership of systems optimisation projects
- Using automation wherever possible to streamline processes, implement systems integrations, and maintain existing tooling
- This role will be part of our IT function and will initially be dedicated to our customer experience department, taking ownership of systems automation projects for 2024
- Optimisation of SaaS based Systems: Responsible for the maintenance, configuration, and reliable operation of the SaaS hosted platforms in our contact centre, primarily Zendesk. Identify and implement system improvements to enhance productivity of our customer experience team
- Driving Automation: Gain a deep understanding of the function and requirements of our contact centre. Work closely with key stakeholders to improve workflows, drive automation, and deliver operational excellence by building and maintaining new and existing systems integrations and automated functions
- Process Improvement: Continuously evaluate the efficiency and effectiveness of our IT systems. Scoping and delivering programs of work to drive cost efficiencies and improve customer satisfaction
- Reporting and Analytics: Build a suite of reporting and analytics functions that support the needs of our contact centre and guide strategic decision-making. Gaining insight into key metrics such as system health, response times, resolutions times, team productivity, and other KPIs
- Training and Maintenance: Create and maintain system documentation and user guides. Ensuring that new functions are handed over to the team that will use them, supporting them in the use of new functions you have built
Application process
- Screening Call with Talent Partner (30 mins)
- 1st Stage - Deep dive into Background, Skills, Motivations skills (45 mins)
- 2nd Stage - Technical Task (60 mins)
- 3rd Stage - Values interview (30 mins)
Salary benchmarks
Our take
Bark is the UK's largest & fastest growing services marketplace, connecting consumers and businesses with the right professional for their project in thousands of unique categories. A customer can simply post a service requirement (they call this a Bark!) and their technology goes out and finds relevant professionals instantly.
Professionals who are interested in quoting for the work can post their responses to the customer. The customer can then speak to the seller, view their profile and read Bark reviews before choosing the best pro for their job.
Bark now boasts over 8 million users booking pros stretching from gardeners and cleaners to counsellors and accountants across 11 countries. The company's active expansion into new markets has been slow but sure. With this, coupled with the shift in behaviour towards acquiring professional services, Bark seems to be on a path of definite growth for years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Enhanced Wellhub membership for all employees with access to state-of-the-art gyms, fitness classes and mental health courses
- Daily breakfast, fruit and drinks on us. We also have monthly lunch pop-ups, from sushi to burritos
- Innovative culture: If you enjoy being at the forefront of the industry, rapidly changing environments and working alongside inspiring and creative individuals, this is the place for you
- Equity: Share options in a rapidly growing company whose founders have a proven track record and are private equity-backed
- Regular wellness weeks, including: Private Harley Street GP appointments (in office)🏥 Therapy sessions📝 Massages💆🏽♀️ Wellbeing workshops🎨 Financial advice💰
- L&D Budget: Your development is key to us. Annual £1,000 budget to spend on your development
- Private medical insurance, through Bupa Healthcare
Company HQ
Paddington, London, UK
Leadership
Gilles Despas
(CEO)Current CEO of Bark.com.
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