Solutions Architect, Customer.io
EMEA
$90-103.5k
More information about location
Automated marketing messaging platform
Job no longer available
Automated marketing messaging platform
201-500 employees
Job no longer available
$90-103.5k
More information about location
201-500 employees
Company mission
To empower marketers to create thoughtful messages.
Role
Who you are
- The availability to support normal working hours (around 8 am to 5 pm) within the UTC+1 time zone, or Central European Time
- Can communicate technical ideas to both technical and non-technical prospects (verbal and written format)
- Exceptional storytelling skills
- Initiative to research, plan, and execute projects from start to completion
- Strategic decision-making ability that is thoughtful and empathetic
- Understanding of sales processes and awareness of sales strategy
- Experience working for a SaaS company or with a marketing automation platform
- A firm grasp on Computer Science principles
- Understanding of noSQL data structures and RESTful applications
- Experience working with templating languages like Liquid, Handlebars, or Jinja
- 2+ years of experience as a Solutions Architect or Sales Engineer
What the job involves
- We're looking for someone to join our EMEA team who is passionate about problem-solving and enjoys talking to prospective customers
- This role will be a fundamental part of our solutions team
- You will be responsible for bridging the technical gap between qualified prospects' needs and our business
- As a Solutions Architect, you will be solely focused on supporting our sales team in closing premium deals while simultaneously ensuring Leads are confident in their buying decision to make the switch to Customer.io
- You'll work directly with our Account Executives and Sales Enablement Team as a technical and product expert
- You will be on the frontline, answering technical questions and delivering custom solutions for integrations and core use cases
- Advocating for qualified Leads and ensuring the best path for success will be your responsibility
- To get there, you'll need a deep understanding of the customer's concerns, pain points, and desires
- The team will rely on you for your strategic and empathetic guidance throughout the sales process
- The responsibilities of this role are essential for acquiring new premium customers and building confidence in our solution
- Assist our team of Account Executives with technical pre-sales calls, emails, and thought leadership
- Build and document proofs of concepts in the Customer.io platform for complex use cases
- Articulate and present your ideas and recommendations to prospective customers evaluating Customer.io through written and video formats
- Work with the Customer Success team to ensure a smooth transition (on behalf of the customer) from pre to post-sale
- Contribute to improvements of the Sales-owned demo account(s) to suit the sales teams' current strategic objectives
- Creating collateral, documentation, and other technical sales materials as needed
- 75% of your time will be spent working on deals
- 25% of your time spent will be creating collateral and documentation for the team
Application process
- Rocess:
- Recruiter Screen - 30 minutes
- Hiring Manager Interview - 60 minutes
- Take Home Assignment (1 week)
- Mock Call - 60 minutes w/ Solutions Architect Team
Our take
Many businesses struggle with achieving their marketing goals because they send impersonal messages that fail to engage potential customers effectively. Customer.io aims to change this by offering a marketing automation tool that enables companies to send highly targeted messages to specific audiences, enhancing both retention and conversion rates.
Customer.io sets itself apart from competitors like Klaviyo and Braze by leveraging real-time behavioural data and advanced segmentation, This allows marketers to target individuals based on personal attributes and web history, making their messages more relevant and impactful.
In January 2022, Customer.io expanded its offerings by launching a mobile software development kit for iOS and Android and introducing new integrations with major data warehouse providers, such as Amazon Redshift and Google BigQuery. Following a successful funding round, the company is on its way to accelerating product innovation and expanding its team, aiming for continuous growth and success in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
104% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2021
$5m
SEED
Mar 2017
$3.4m
SEED
Total funding: $9.9m
Company benefits
- Health & Wellness: We pay 100% medical, dental, vision, and supplemental insurance premiums for you AND your family
- Health Lifestyle Reimbursement: Up to $1,500 USD annually to be used for your healthy living needs, including gym membership, exercise equipment, and health applications
- Unlimited PTO: We recommend about 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 Weeks Paid Parental Leave: For birth, adoption, or foster care
- 401k Retirement Matching: up to 5% dollar-for-dollar match to retirement contributions
- Home Office Set Up: Up to $1,500 USD to help you get your home office set up, so you can do your best work
- Remote Work Stipend: $250 USD per month allowance to cover the costs of internet, cell phone plans, and other remote work costs
- Co-Working Space Reimbursement: Up to $300 USD per month for those times you’d prefer to work in a co-working environment
- Professional Development Budget: Up to $2,000 USD reimbursement per year to use on conferences, books, and seminars that help you develop your skills professionally
- One Month Paid Sabbatical: After five years to treat yourself to a vacation, or spend however you choose
- Company travel: Opportunities to meet in-person with your peers
Company HQ
Nob Hill, Portland, OR
Leadership
Colin Nederkoorn
(Co-Founder & CEO)Extensive experience in Product Management. Most recently, they were Product Manager at LendingTree for 1 year and then Head of Product at ChallengePost for 2 years.
John Allison
(Co-Founder & Board Member)Worked in various roles in Software Engineering since 2014. Previous Software Engineer at Gilt Groupe for 1 year and then became Head of Engineering at ChallengePost.com for 2 years.
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