Dealer Onboarding Specialist, AutoFi
$67-73k
+ Eligible for $2,000 annual bonus based on meeting goals/KPI's for the position. + Stock options
Commerce platform for the automotive industry
Be an early applicant
Commerce platform for the automotive industry
201-500 employees
Be an early applicant
$67-73k
+ Eligible for $2,000 annual bonus based on meeting goals/KPI's for the position. + Stock options
201-500 employees
Company mission
AutoFi's mission is to bring joy and trust to the auto retail experience by empowering sellers to succeed in a complex environment.
Role
Who you are
- An ideal candidate will have strong verbal and written communication skills that enable them to work effectively with highly technical and non-technical teams alike
- They must have excellent organizational skills and attention to detail, with an ability to work cross-functionally in a fast paced environment to achieve quality outcomes
- 3-5 years experience working in Account/Client Support or Implementations/Project Coordinator roles
- 2-3 years experience working with SaaS solutions and integrations strongly preferred
- Familiarity with car dealership business models and related roles/responsibilities strongly preferred
- Ability to work well with technical and non-technical team members at various levels, ranging from support to development
- Excellent written/verbal communication skills, and ability to navigate challenging internal/external situations
- Detail oriented, with excellent organization, time management and problem solving skills
- Self-starter who takes initiative and works well both independently and as part of a team
- Familiarity with Jira, Salesforce, and Postman considered an asset
- Automotive industry experience is a big plus!
What the job involves
- Reporting into the Head of Dealer Implementations, the Dealer Implementations Specialist plays an integral role in working directly with our Dealer Partners to set them up for success with AutoFi’s suite of products and services
- In this role, you will navigate the collection and use of key information directly from Dealership personnel and their associates, while collaborating effectively with Implementations Configuration Specialists, Sales, Account Management and Training/Change Management to ensure expectations are managed, work is progressing appropriately and achievable timelines to launch are respected
- Dealer Implementations is devoted to receiving and caring for net-new Dealer Partners as well as product upsells to existing Dealer Partners that originate through the Sales organization
- They work with Dealers and their representatives to ensure that all aspects of their Program with AutoFi are appropriately configured for a successful launch, from basic configurations/feature enablement all the way through to complex integrations and related testing
- They are subject matter experts with a deep understanding of how to use, speak to and configure AutoFi’s product suite to best meet our Dealer Partner’s requirements
- Participate in building a transparent, cohesive and collaborative team environment with a culture of open communication, sharing and feedback
- Own and monitor a portfolio of Dealer Implementations from Kick Off to Launch, working with internal and external personnel to understand requirements, set clear cross-functional expectations, and ensuring that the appropriate resources are communicating effectively to drive successful Dealer Implementations outcomes
- Guide Dealer Partners through the Implementation cycle, inclusive of understanding dependencies, managing expectations and ensuring the necessary level of information to drive configurations, integrations and quality testing is in place
- Thoroughly track all assigned Dealer Implementations, reporting on overall status, progression against milestone target dates, risk factors, mitigation opportunities and owners, preserving decisions and their rationale as needed
- Provide Dealers with insight related to the effective use of AutoFi’s Products and specific features, making recommendations and suggestions to enhance and optimize their Programs
- Maintain clear lines of communication with Dealerships, their associates and vendor partners to ensure adherence to protocols, KPIs/SLAs and a satisfactory implementation experience
- Respond promptly and professionally to internal and external inquiries related to Implementation activities both verbally and in writing, following up as needed towards a satisfactory outcome
- Build and expand knowledge related to AutoFi’s suite of products and their use cases, operating as a SME for the configuration and integration of these products into the Dealership ecosystem, while building proficiency around Vendor integrations and programming requirements that impact AutoFi Program effectiveness
- Identify common needs and challenges, and work with the team to establish repeatable best practices for handling, mitigating or transitioning these items as appropriate
- Identify and escalate issues affecting the successful onboarding and configuration of Dealer Partner Programs to the appropriate Stakeholders for resolution, monitoring and communicating completion timeframes as necessary
- Recommend new or revised procedures for increasing the efficiency and effectiveness of day to day Onboarding and Implementation procedures
- Participate in the development and maintenance of reference and process documentation in relation to how to successfully engage in Dealer Implementation activities, inclusive of communication practices, configuration and integration requirements
- Work cross-departmentally to assist in the development and enhancement of best practices and processes towards effectively supporting our Dealer Partners in a consistent, efficient fashion throughout their lifecycle
Our take
The automotive industry has historically relied on brick-and-mortar dealerships, but recent financial and technological innovations provides fertile ground for optimizations in sales. Dealerships have the opportunity to greatly boost revenue and customer scopes by offering lending services and providing sales journeys, but developing the infrastructure for such services is expensive and complex.
AutoFi provides a commerce platform for the automotive industry, offering dealerships tools for technology-driven online and showroom commerce, lending APIs, banking connections, and customizable sales journeys. The company's partnerships include automotive lenders such as Ford Credit, Santander, and Wells Fargo, helping dealerships to improve the affordability of their products while ensuring customer data compliance and protection.
Whilst the services that AutoFi’s technology facilitates are nothing new, many dealerships are unable to provide them due to a lack of connection with banks and credit providers, and the company has been smart to recognize this. Through its unified platform of customer experience and affordability tools, the company claims it can help dealerships boost revenue, with deal time reduced by 70% by improving access to automobile lending.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$85m
GROWTH EQUITY VC
Aug 2017
$10m
SERIES A
Total funding: $114.5m
Company benefits
- Medical, Dental & Vision covered by AutoFi
- Flexible work hours
- Excellent compensation structure
- Competitive pay and remuneration package
- Visionary leadership team
- Growth opportunities within a dynamic culture
Company HQ
Financial District, San Francisco, CA
Leadership
Kevin Singerman
(CEO & Co-Founder)Experience as Senior Vice President of Business Development and COO of SunGard from 2003 to 2012. Vice President of Corporate Development for Lending Club from 2014 to 2015.
Mandar Gokhale
(CTO & Co-Founder)Experience as Founder Engineer and Head of Product for Microplace Inc. from 2007 to 2011. Director of Product Management for GoDaddy from 2012 to 2015.
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