Partner Account Manager, Aircall
North America Market
$125-160k
OTE
$100-115k
BASE
+ Equity
3+ days a week in office
Cloud-based call centre and phone system
Open for applications
Cloud-based call centre and phone system
501-1000 employees
Open for applications
$125-160k
OTE
$100-115k
BASE
+ Equity
3+ days a week in office
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- Dynamic & Tech Savvy: We’re looking for someone who is comfortable operating in a dynamic environment, you take initiative and are excited by complex challenges
- Team Player: Committed, ambitious, humble, with a systematic approach to working, but most importantly - a great team player!
- Analytically Minded: Driven to meet and exceed quarterly targets. Systematic approach to working, your decisions are data-informed
- Strong Communicator: Networking and relationship building are important to you. We are looking for someone outgoing. You are confident to interact with senior-level points of contact
- Culture Add: You align with Aircall's core values and culture, bringing a positive, can-do attitude, a passion for technology and innovation, and a commitment to driving growth in the NAM region
- Bachelor’s or MSc degree in Business, Sales, Marketing, or a related field
- You have at least 2-3 years or more of experience, ideally in a Partnerships, Sales, or Account Management roles, in a competitive, data-driven environment
- You have a Sales mindset, always looking for the next business opportunity
- You have a strong understanding of SaaS business models and an interest in technology
- Analytical and strategic thinking abilities, KPI driven approach
- Excellent communication, negotiation, and interpersonal skills
- Confident communicator, native in English
What the job involves
- You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems
- As Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners, BPO’s, and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc)
- Partnership Development: Drive engagement, enablement, pipeline, and revenue for one of Aircall’s key markets. Actively manage a portion of the partnership portfolio, contributing directly to partnership targets and success. Build and cultivate lasting, meaningful relationships with our partners’ teams to increase awareness of the Aircall value proposition
- Partner Communication: Effectively communicate our vision, value proposition and technological aspects of the product to our partners. Conduct presentations and demos to support partner enablement and to drive lead generation and partner retention
- Cross-Department-Collaboration: Work in tandem with our internal sales and CSM teams to leverage synergies, drive sales and ensure a unified approach to our partners
- Performance Management: Track the operational side of the business by capturing opportunities in Salesforce and managing the sales process together with the wider Aircall sales team
- Portfolio Management: You will be responsible for growing an existing portfolio of partners as well as source, onboard, and activate new partners. You will be expected to run extensive and continuous discovery conversations, develop success strategies and mutual action plans, track and ensure partner performance, and schedule and manage regular check-ins, QBR’s, and other related meetings
- Travel: Some travel will be expected to attend expos, conferences, and in-person partner visit
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 15,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and recent refresher leadership hires, Aircall could soon be a widely recognised international player in the telephone software industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company benefits
- Food Allowance
- Snacks & Drinks
- Medical Insurance
- Flexible remote policy
- Retirement Savings Plan
- Outings & Events
- Fitness Fund
- Commuter Benefits
- Referral Bonus
Company values
- Dare to be bold - We’re risk takers. Trying, succeeding, failing — and trying again — are essential to who we are as a team and company. Large actions lead to big success
- Thrive together - We learn from each other and grow from it. Our common journey is how we grow together and innovate.
- Trust & Commit - We trust each other and commit to our mutual success. We earn trust from our commitment.
- Excellence - We’re aiming high, and we know it. Even the smallest details are important to us. We only want the best for each other and our customers.
Articles
Leadership
Jonathan Anguelov
(CSO)Ex Investment Banker & Entrepreneur. Studied Finance at ESCP Business School and co-founded Aircall in 2014.
Pierre-Baptiste Béchu
(VP of Communications Platform)Holds a Master of Engineering from Ecole Centrale de Lyon and a Master's degree in industrial and organizational psychology from Université Lumière Lyon 2. Previously co-founded ClickJob.fr, where they served as CTO.
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