Customer Success Manager, Paubox

• The ideal candidate for this role will be someone who thrives in a fast-paced and ever-changing environment, and is passionate about helping our customers succeed
• 2+ years as a CSM in B2B SaaS (or equivalent account management experience)
• Experience as a CSM for managed accounts, running renewals or reviews with C-level executives
• Experience running scaled CSM activities
• Passion for helping customers succeed
• Exceptional communication and presentation skills
• Quick learner with a knack for supporting and positioning technical products
• Customer-centric, empathetic, collaborative, organized, and highly responsive
• A true team player who thrives in a fast-paced, dynamic environment
• Bachelor’s degree or equivalent experience

Desirable

• The CSM plays a critical role in ensuring our customers have an exceptional customer experience with Paubox
• Manage approximately 100 our our Paubox light touch customer accounts, including annual renewal meetings and check-ins
• Provide value to our 6,500 SMB customers by developing one-to-many initiatives and experiences
• Go above and beyond to assist and add value to customers in need of help
• Work with our product and tech support teams, as well as other CSMs to advocate for customers
• Deliver an A+ customer experience all day, every day, by building relationships, proactively providing recommendations, and providing assistance wherever possible