Lifecycle and Website Marketing Manager, Laka

Retail

Salary not provided

+ Share options + Company bonus scheme

CSS

HTML

Webflow

Mid and Senior level

Remote in Netherlands, UK

Amsterdam

London

More information about location

Collective Cover for Cyclists

Job no longer available

Collective Cover for Cyclists

101-200 employees

FintechB2CTransportInsuranceFinancial ServicesSaaS

Job no longer available

Salary not provided

+ Share options + Company bonus scheme

CSS

HTML

Webflow

Mid and Senior level

Remote in Netherlands, UK

Amsterdam

London

More information about location

101-200 employees

FintechB2CTransportInsuranceFinancial ServicesSaaS

Company mission

We exist to rewrite the rules of insurance so it’s something people stand with, not against. That’s why we’re building a collective that gets stronger as it grows, covering each other as we fight against the broken and archaic in the pursuit of better.

Job

Company

Role

Who you are

4+ years experience in high-growth D2C company
Strong technical marketing skills and hands-on experience working with CRM platforms required. Experience working with CMS platforms preferred, desire to learn a must
Experience working with , Webflow and coding languages (liquid, CSS, HTML) are an advantage

What the job involves

We’re looking for a Lifecycle Marketing Manager to drive customer engagement through targeted campaigns and personalised experiences
You'll design and execute CRM campaigns for activation, retention, and upsell, manage key transactional communications, and optimize the website for better conversions
You’ll also create automated workflows and nurture streams to guide customers through their journey
Lifecycle Marketing
Develop lifecycle stages based on customer data (e.g., new sign-up, conversion, retention, win-back) and design campaigns for each stage
Execute CRM campaigns to drive activation, engagement, retention, and upsell or cross-sell opportunities
Be accountable for our essential transactional customer communications
Personalise messaging based on customer segmentation
Website Management
Ensure that the website effectively communicates product benefits and maximises conversion into the product experience
Automation and Workflow Development
Design and implement automated workflows and nurture streams for different segments and lifecycle stages
Use our CRM tool to set up triggers, rules, and workflows that guide customers through the journey
What success looks like
Measurable improvement in the performance of our CRM campaigns and Website metrics
Quality of the customer experience as delivered through the website and our emails is significantly improved
Collaborating with other teams
Work with the Market Leads to develop customer segments, positioning and messaging
Work with the Market Leads and Product Manager to deliver CRM campaigns

Our take

Unlike the typical insurance models, Laka's model requires customers to only pay for the true cost of cover. At the end of each month, the cost of any claims is split fairly between customers, with the individual’s maximum premium capped at the market rate.

If there is no claim, the premium that month is zero. Laka is already much-better aligned with customers, because of the fact that fewer claims mean lower costs for the entire Laka customer base. Laka makes money by adding 25% when a claim is made, so the company doesn't make money unless they're adding value.

The company effectively offers a profit share to its customers, encouraging improved behaviour as they stand to benefit from taking better care. The test for Laka to build a huge business will be moving this model out of bike insurance and into other verticals - particularly e-mobility, which it hopes to do with its new funding chest.

Freddie

Company Specialist at Welcome to the Jungle

Insights

33% female employees

80% employee growth in 12 months

Glassdoor (4.8)

Company

Company benefits

Flexible & remote working
Competitive pay and share options
Professional development fund
Employee mental health support through Spill
Awesome company offsites
Dog friendly office
Weekly online all hands meetings
Team lunch on us weekly

Company HQ

Whitechapel, London, UK

Leadership

Jens Hartwig

(CPO)

Previously worked for a startup incubator that specialises in InsurTech companies, most recently as COO

Ben Allen

(CTO)

15+ years development experience, most recently as Head of Engineering for Advance Global Capital

Tobias Taupitz

(CEO)

Background in finance, having worked for both KPMG and Barclays before starting Laka

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