IT Operations Manager, Altana AI
$120-170k
More information about location
Supply chain visibility platform
Posted today
Supply chain visibility platform
101-200 employees
Posted today
$120-170k
More information about location
101-200 employees
Company mission
Altana AI's mission is to improve global commerce.
Role
Who you are
- 8+ years of progressive IT experience
- 3 years in a leadership or senior technical role
- Proven track record providing executive-level technical support, ideally in fast-paced environments where technology reliability is mission-critical
- Demonstrated success building or scaling internal IT teams from the ground up
- Experience managing MSP transitions or building hybrid internal/external IT models
- Strong vendor management skills with experience negotiating contracts and managing multiple technology partnerships
- Budget ownership and management experience, with ability to forecast, track, and optimize IT spend
- Deep technical troubleshooting skills across modern enterprise technology stacks (macOS, Windows, cloud apps, collaboration tools, mobile devices)
- Excellent communication skills with the ability to translate technical concepts for non-technical audiences and remain calm under pressure
- Track record of implementing automation and efficiency improvements in IT operations
- Expert knowledge of modern workplace technologies: G Suite/Google Workspace, Microsoft 365, Slack, Teams, and other collaboration platforms
- Experience with IT management and monitoring tools MDM, zero touch provisioning, etc
- Strong understanding of SaaS application management, inventory, and shadow IT concerns
- Familiarity with IT service management frameworks and ticketing systems (Jira Service Management, etc.)
- Understanding of information security best practices and compliance requirements (SOC 2, ISO 27001 awareness is a plus)
- Enthusiasm for leveraging AI tools and platforms to transform IT operations
- Experience implementing or piloting AI-powered IT solutions (chatbots, automated triage, intelligent knowledge bases)
- Creative mindset for identifying opportunities to apply AI/ML to traditional IT challenges
- Comfort working at a technology-first company where AI is core to our mission and culture
- Exceptional service orientation with a "no problem is too small" attitude
- Proactive and anticipatory—you solve problems before they become issues
- High attention to detail, especially when supporting high-visibility executive activities
- Ability to context-switch rapidly and manage multiple priorities simultaneously
- Strong business acumen with understanding of how IT enables organizational goals
- Humble and collaborative team player who thrives in a values-driven culture
What the job involves
- We are looking for an exceptional IT and Executive Support Lead to build and lead our internal IT function while providing white-glove technical support to our senior leadership team. This is a unique opportunity to shape IT operations at a high-growth technology company transitioning from an MSP model to a strategic internal capability
- You'll be the go-to technical expert ensuring our executives—who frequently appear in media and on television—have flawless technology experiences when it matters most
- In this role, you'll wear multiple hats: strategic IT leader, hands-on technical problem solver, vendor relationship manager, and trusted advisor to the C-suite
- You'll leverage AI and automation to build a next-level IT function that matches our company's innovation-first culture, while ensuring every team member has the technology support they need to do their best work
- Over the next 12 months, you will:
- Lead the MSP transition: Successfully migrate from our current managed service provider to a hybrid model, building internal capabilities while strategically leveraging external partners where it makes sense
- Deliver executive excellence: Provide proactive, white-glove technical support to senior leadership, ensuring zero technical issues during high-stakes media appearances, investor meetings, and public engagements
- Build the IT team: Recruit, hire, and develop an internal IT support team aligned with our growth trajectory and service excellence standards
- Optimize vendor relationships: Manage relationships with technology vendors, SaaS providers, and service partners; negotiate contracts and ensure we're getting maximum value from our technology investments
- Own the IT budget: Develop, manage, and optimize the IT budget, making data-driven decisions about technology investments and demonstrating clear ROI
- Solve complex problems: Roll up your sleeves to troubleshoot and resolve escalated technical issues across our technology stack, from endpoints to cloud infrastructure
- Innovate with AI: Implement AI-powered tools and automation to transform IT operations—from intelligent ticketing and self-service portals to predictive support and automated provisioning
- Establish IT standards: Define and implement IT policies, procedures, and standards that scale with the company while maintaining security and compliance requirements
- Partner cross-functionally: Collaborate closely with Security, Engineering, and Business Operations to ensure seamless technology operations across the organization
Our take
Altana AI’s platform provides a shared source of truth for the global supply chain. The idea is that this will help businesses and governing powers optimize global commerce which, over the past few years, has shot up on the list of international priorities. With three quarters of businesses reporting recent supply chain disruptions, and governments increasingly concerned with mitigating security threats, data-driven visibility is more sought after than ever before.
Crucially, the platform doesn’t require data sharing to create global intelligence, instead using a federated machine learning approach. This is a nut many big-data companies have been trying to crack, and Altana AI’s success has attracted the company interest from top-tier investors like Google Ventures and Floating Point alongside contracts with the UK Department of Business & Trade. A number of other headline enterprises and government agencies are already on the company's customer roster.
With companies looking to recoup some of the $4 trillion reportedly lost in supply chain disruptions over recent years, and the push for global databases getting stronger, logistics startups are having a fruitful investment period. Altana is crafting a remarkable product at a highly marketable time, and with good uptake so far. Backed by substantial funding, Altana is set for a strong few years.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2024
$200m
SERIES C
Oct 2022
$100m
SERIES B
Total funding: $323.5m
Company benefits
- Comprehensive healthcare package
- Paid parental leave of 3 months for the primary caregiver and 1 month for the secondary caregiver
Company HQ
Financial District, New York, NY
Leadership
Raphael Tehranian
(COO)Previously an analyst with J P Morgan, pivoting to engagement at Cleantech Group and then corporate tech strategy with Suncor Energy. After a spell as an investor at Fuller Smith, spent time with global supply chain analytics company Panjiva as a management advisor.
Peter Swartz
(Chief Science Officer)An MIT grad in political science who went on to work as Head of Data Science at Panjiva.
Evan Smith
(CEO)A Yale economics graduate with experience in renewables at Imperium Renewables and Verno Systems, the latter of which they co-founded. Served as a partner at Fuller Smith, before moving on to work in a management advisor role at Panjiva.
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