Senior AI Consultant, Sabio
More information about location
Customer experience transformation firm
Be an early applicant
Customer experience transformation firm
501-1000 employees
Be an early applicant
More information about location
501-1000 employees
Company mission
Sabio's mission is to help companies build a truly responsive platform tailored to the precise needs of businesses and their customers.
Role
Who you are
- The role requires a strong Dutch‑speaking consultant who can run workshops, influence decision‑making, steer customer thinking, and ensure solutions align with best practice
- Native/Fluent Dutch speaker, with strong English communication skills
- Demonstrable experience designing automated contact centre journeys (voice or digital)
- Strong consultancy skills — able to engage stakeholders, lead workshops, and drive consensus
- Understanding of automation KPIs including containment, AHT, NPS, call deflection and CX metrics
- Ability to turn customer business challenges into structured use cases and improvement plans
- Comfortable working with technical and non‑technical audiences
- Able to influence outcomes, facilitate decisions and manage differing viewpoints
- Experience working with AI‑driven conversational or self‑service solutions
Desirable
- Experience in Financial Services or Dutch‑regulated customer‑facing environments
- Exposure to tooling used in conversational design or CX/automation insights
- Familiarity with multi‑channel customer service operations
What the job involves
- We are looking for a Senior AI Consultant to join our UX team within the AI Practice, supporting the International Card Services (ICS) automation programme in the Netherlands
- This role is responsible for leading AI consultancy, journey design and optimisation activities, working directly with customer stakeholders to shape automated experiences that drive containment, improve service performance and deliver measurable value
- You will identify and define new use cases, evaluate opportunities for automation, and help evolve the service to meet customer and operational goals
- Lead customer workshops to design, review and optimise automated journeys for contact centres
- Provide AI consultancy on best practice, conversational design, experience strategy and metric‑driven automation improvement
- Analyse performance data and identify opportunities to improve containment rates, CX, efficiency and solution performance
- Create clear, actionable use cases for development teams, ensuring alignment with business goals
- Identify further automation opportunities, advising customers on prioritisation and expected impact
- Work closely with customer stakeholders, facilitating discussions and enabling decision‑making even in complex or ambiguous scenarios
- Collaborate with Sabio delivery, UX and engineering teams to ensure cohesive end‑to‑end solution delivery
- Represent Sabio on‑site as required, providing a trusted local presence for Dutch‑speaking stakeholders
Our take
Sabio grew out of a need for a systems integrator specifically focused on contact centre technology. It is now an innovative unified communications and contact centre services company, focused on delivering exceptional customer contact strategies and solutions.
To achieve this, Sabio uses its own technology and that of world-class technology leaders such as Avaya, Nuance and Verint. Its analytics and insight tools help users improve visibility, responsiveness and control across all the customer-interaction channels. The group works with major brands worldwide, including the AA, BNP Paribas, DHL, Liverpool Victoria, Office Depot and Sainsbury’s Argos.
Sabio has recently heavily expanded its customer experience capabilities and geographic coverage through several acquisitions, towards a goal of becoming the leading player across the European customer experience market. With double-digit revenue growth into 2023 driven by massive increases in its sales it is well poised to achieve this goal.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jul 2016
$67.5m
GROWTH EQUITY VC
Total funding: $67.5m
Company benefits
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Private health and dental care
- Cycle to work
- 28 days paid holiday a year- (this includes three Sabio days)
- LinkedIn Learning
- Plus many more! (Benefits are dependant on your base location.)
Company HQ
London, UK
Leadership
Andy Roberts
(CEO)Was previously Non Executive Director for Modern Networks and Branch Director at Lloyds TSB.
Salary benchmarks
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