Platform Engineering Team Lead, Fresha
4+ days a week in office
Booking software for beauty & wellness brands
Be an early applicant
Booking software for beauty & wellness brands
501-1000 employees
Be an early applicant
4+ days a week in office
501-1000 employees
Company mission
To empower beauty and wellness businesses and help millions look and feel their best.
Role
Who you are
- Have proven experience as an engineering leader, driving high-impact outcomes across platform, infrastructure, or reliability teams
- Bring hands-on experience applying automation and AI/LLM-based tools to improve observability, incident response, and reduce operational toil
- Strong technical background across infrastructure, cloud platforms, and distributed systems
- Knowledge of cloud architecture, workload management, DevOps, and SRE principles
- Experience with AWS (EKS, RDS, S3, CloudFront), or equivalent platforms on GCP or Azure
- Understanding of Linux and networking fundamentals (TCP/IP, DNS, firewalls, load balancing, VPNs)
- Demonstrate strong programming and automation skills in Python, Go, or Bash, and use Infrastructure as Code (Terraform) to build repeatable, low-risk systems
- Practical experience building observability systems across metrics, logs, and traces, using tools such as Datadog, Grafana, ELK, Sentry, and OpsGenie
- Creative problem-solving mindset, with the ability to simplify complex systems and unlock scalable solutions
- Comfortable operating in a fast-paced, rapidly evolving environment with high ownership, ambiguity, and strong accountability
- Have experience with Claude code
What the job involves
- Fresha is entering its next phase of global scale, and the Platform team plays a vital role in making that growth fast, safe, and sustainable
- As a Platform Engineering Team Lead, you will be accountable for the team’s performance and outcomes — ensuring delivery is predictable, communication is proactive, systems are well-architected, and operational standards are upheld
- With the rapid acceleration of AI and automation, this is a unique moment to transform how platforms are built and operated — reducing toil, improving reliability, and enabling smarter, faster engineering decisions
- You will support Fresha’s growth by driving infrastructure readiness, aligning platform strategy with business outcomes, and applying AI where it delivers real operational leverage
- We care deeply about customer impact, even when the work is internal - platform improvements ultimately exist to help Fresha deliver better experiences to customers
- Platform & Infrastructure Readiness
- Apply AI-assisted approaches to reduce toil, improve reliability, and support platform decision-making where it creates clear value
- Align technology direction with broader company strategy and operational priorities
- Define and evolve infrastructure architecture to support multi-region deployments
- Observability & Operational Excellence
- Implement with AI-assisted detection, triage, and automation to improve signal quality and reduce manual effort
- Extend monitoring, alerting, and observability capabilities across services
- Make operational data easy to access, understand, and act on
- Ownership, Delivery & Cross-Team Leadership
- Drive cross-functional initiatives across Product, Engineering, and Security stakeholders
- Own the reliability and performance of the platform, ensuring the team consistently delivers high-quality results
- Scope, prioritise, and deliver platform initiatives with clear outcomes and accountability
- People Leadership & Talent Growth
- Set goals that are ambitious but achievable, without compromising technical standards
- Ensure the team is clear on expectations and empowered to make value-added decisions
- Develop engineers through coaching, delegation, and feedback
- Foster continuous learning through retros, documentation, and knowledge-sharing
- Own onboarding and team health, ensuring engineers are set up for success
- Our Tech Stack
- Docker
- AWS EKS
- Kafka / AutoMQ for asynchronous messaging
- Elixir & Ruby for core services
- GRPC for inter service communication
- GraphQL for API ingress
- Next.js / TypeScript for frontend
- PostgreSQL (RDS) for persistent storage
- GitHub Actions (primary CI), with Jenkins & Argo Workflows for legacy pipelines
- Redis for key/value storage
- Terraform for infrastructure as code
- Python and GoLang for our Platform tools
- Datadog, Sentry for observability and incident response
Salary benchmarks
Our take
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its centralised marketplace, while beauty and wellness businesses and professionals use its all-in-one platform to manage their entire operations through a range of intuitive software and fintech solutions.
The company has taken a different approach compared to rivals in the salon management space. Rather than charging monthly, its software is free to use, and charges only when a booking is made through the system. Fresha's platform also offers a range of financial products such as point-of-sale, customer records management and marketing automation, making it an appealing option for salon operators. This has allowed the company to swiftly build a network of merchants for its marketplace and collate over 110,000 partner businesses processing over 1 billion appointments booked to date. The marketplace also creates revenue potential for partner companies through its online bookings, building integrations with social media brands like Instagram and Facebook.
Now that Fresha has solved the chicken-and-egg problem of starting a marketplace, it is using its market position to scale quickly. It now has 130,000 partner venues and is working in 120 countries. Between 2021 and 2023, it enjoyed 190% growth in its global bookings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
May 2026
$80m
GROWTH EQUITY VC
Dec 2021
$52.5m
SERIES C
Total funding: $269m
Company benefits
- Work from home opportunities
- Fast track career progression
- Travel coverage when visiting teammates - through workshops and social events
- A vibrant and collaborative company culture
- Company social events
Company HQ
Old Street, London, UK
Leadership
William Zeqiri
(CEO)Previously VP of Technology at Dubai Holding (investment management). Digital Services Manager for New Zealand Human Rights Convention
Nick Miller
(Product Chief)Previously a Programme Manager for New Zealand Trade and Enterprise. Founded a business with William in 2005 (a strong signal of their partnership)
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