Senior IT Support Engineer, Justworks
$121-151k
macOS
Bash
Windows
Okta
Powershell
JIRA
Zapier
Confluence
Slack
Zoom
ChatGPT
Google Workspace
Senior and Expert level
New York
Business operations platform
Posted today
Business operations platform
1001+ employees
FintechB2BEnterpriseHRCompliancePaymentsSaaS
Posted today
$121-151k
macOS
Bash
Windows
Okta
Powershell
JIRA
Zapier
Confluence
Slack
Zoom
ChatGPT
Google Workspace
Senior and Expert level
New York
1001+ employees
FintechB2BEnterpriseHRCompliancePaymentsSaaS
Company mission
To help entrepreneurs and businesses grow with confidence.
Role
Who you are
- Demonstrate sound technical judgment and ownership when solving complex problems
- Collaborate effectively across teams while communicating clearly with technical and non-technical stakeholders
- Continuously improve IT operations through automation, documentation, and process optimization
- Stay current with modern endpoint technologies, AI-assisted tools, and industry best practices
- Champion an exceptional Digital Employee Experience by prioritizing employee productivity, reliability, and simplicity
- 5+ years of professional IT Support experience in a startup, technology, or enterprise environment
- Experienced in managing complex endpoint technologies and driving operational improvements
- Excellent customer service, communication, analytical, and problem-solving skills
- Strong system thinking, critical thinking and problem-solving skills
- Hands-on experience using AI assistants such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar tools to improve technical troubleshooting, documentation, scripting, research, and operational efficiency
- Demonstrated ability to critically evaluate AI-generated recommendations while maintaining security, accuracy, and data privacy standards
- Perform other related duties as assigned
- Advanced experience managing and supporting macOS and Windows endpoints
- High level of proficiency using endpoint management platforms such as Jamf or Kandji for macOS and Microsoft Intune for Windows
- Experience supporting endpoint technologies in a cloud-first enterprise environment utilizing platforms such as Okta, Google Workspace, Slack, Jira, Confluence, Zoom, 1Password, and Oomnitza
- Experience leveraging AI tools such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar tools to improve technical troubleshooting, documentation, scripting, research, and operational efficiency while applying sound technical judgment and maintaining security, accuracy, and data privacy best practices
- Working knowledge of scripting and non-code automation tools ie. using PowerShell, Bash, Zapier, N8N
- Strong understanding of networking fundamentals, including DNS, DHCP, VPN, Wi-Fi, TCP/IP, and endpoint troubleshooting
- Experience managing hardware assets and inventory throughout the endpoint lifecycle
What the job involves
- You have experience supporting technology in a startup, high-growth, or enterprise environment
- You combine exceptional white-glove customer service with strong technical expertise, a passion for solving complex problems, and a continuous improvement mindset
- As a Senior IT Support Engineer, you’ll serve as a senior technical expert, driving improvements across endpoint management, workplace technology, and the Digital Employee Experience (DEX)
- You’ll combine hands-on technical support with automation, AI, operational excellence, and process improvement to keep employees productive and successful
- You lead by example through clear communication, strong documentation, technical expertise, and a customer-first approach
- Technical Support & Operations
- Serve as a senior technical expert for complex endpoint, operating system, networking, and workplace technology issues
- Engineer, maintain, and continuously improve endpoint technologies, operating system configurations, and workplace technology to enhance reliability, security, and employee productivity
- Deliver exceptional white-glove technical support to remote and in-office employees
- Perform root cause analysis on recurring issues and implement long-term solutions
- Partner with Infrastructure, Security, and other IT teams to improve the employee technology experience
- Endpoint Management
- Manage the complete endpoint lifecycle, including procurement, deployment, configuration, inventory, repairs, decommissioning, and secure asset disposal
- Administer Jamf or Kandji for macOS and Microsoft Intune for Windows
- Monitor endpoint health, compliance, patching, encryption, and security
- Test and validate operating system updates, software deployments, and configuration changes before organization-wide rollout
- Maintain accurate asset inventory using Oomnitza or similar asset management platforms
- Employee Lifecycle Support
- Own the technical onboarding and offboarding experience, ensuring timely device provisioning, hardware readiness, and asset recovery
- Prepare, configure, deploy, and recover employee equipment for both remote and in-office employees
- Continuously improve onboarding and offboarding processes through automation, documentation, and operational best practices
- Automation & Continuous Improvement
- Lead technical initiatives that improve endpoint management, workplace technology, automation, and operational maturity across the IT organization
- Leverage AI tools such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar technologies to accelerate troubleshooting, scripting, and research while maintaining strict security, accuracy, and data privacy standards
- Develop and maintain automation to eliminate manual effort and scale IT operations
- Utilize scripting, workflow automation, and AI-assisted solutions to streamline endpoint management, onboarding, offboarding, and troubleshooting
- Analyze support metrics, endpoint health, and employee feedback to drive process improvements and enhance the Digital Employee Experience (DEX)
- Evaluate and recommend new AI capabilities that modernize IT operations and improve employee productivity
- Knowledge Management
- Create and maintain technical documentation, knowledge articles, troubleshooting guides, and standard operating procedures
- Maintain self-service resources that empower employees to resolve common issues independently
- Drive improvements in support processes, documentation, endpoint management, and operational efficiency
- Champion best practices in technical support, documentation, automation, and customer service
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Justworks' solutions have proven extremely popular with SMEs, and this has not gone unnoticed by investors - with the company picking up considerable amounts of funding. The company is known to have sights on going public, though these were delayed somewhat by market conditions. That said, it has continued to expand operations and acquired Via in 2024, signalling that its going strong.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work
- Paid parental leave
- Work from home opportunities
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching
- Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Founder & Director)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 58 more jobs at Justworks